Baker County Detention Center

If you need information about a detainee that is housed at this facility, you may call (904) 288-4600 between the hours of 8 a.m. and 4 p.m. When you call, please have the individual’s biographical information ready, including first, last, and hyphenated names, any aliases he or she may use, date of birth and country of birth.

Detainees cannot receive incoming calls. If you need to get in touch with a detainee to leave an urgent message, you must call (904) 259-3311 and leave the detainee’s full name, alien registration number and your name and telephone number where you can be reached. The detainee will be given your message.

This facility has tablets. You can access information on how to send a non-confidential message at homewav.com.

Immigration Court

For information about a matter before the immigration court, you may call 1-800-898-7180 to speak with them directly. Applications for relief from removal and other applications requested by the immigration judge must be filed directly with the immigration court.

Board of Immigration Appeals (BIA)

For information about a matter before the Board of Immigration Appeals (BIA), you may call (703) 605-1007 where you can obtain automated information or speak with a live representative during office hours.

Nationwide pro bono representatives listing →

To Post a Delivery Bond

Delivery bonds are posted when a person has been taken into ICE custody and placed into removal proceedings while in the United States.

Post a Bond

Sending Non-Confidential Messages to Detained Aliens

This facility has tablets. You can access information on how to send a non-confidential message at: https://www.homewav.com/.

Other Legal Access Related Communications

Requests for case information pertaining to aliens detained at the Baker County Facility be sent to Miami.Outreach@ice.dhs.gov. Please note that this mailbox does not accept applications for Stay of Removal or Case Appeals.

Contacting the Deportation Officer

To ascertain the identity of your client’s Deportation Officer, contact the Jacksonville ICE office to obtain that information at (904) 288-4600. Please note that a G-28 must be on file for any information to be disclosed.

Submitting a G-28

G-28s filed on behalf of detained aliens at this facility can now be accepted through the online platform ERO eFile. Facility staff will not have access to ERO eFile at this time; legal representatives should download copies of their submitted G-28 for any in-person or remote legal visit.

Friends and Family Visits

All friends and family visits are through virtual visitation utilizing Homewav. Accounts can be created at Homewav.com. All visitation is monitored by facility staff.

Friends & Family Customer Support

Available 365 days a year

Monday-Friday: 8 a.m. - 6 p.m. CST
Saturday-Sunday: 8 a.m. - 5 p.m. CST
Holidays: 8 a.m. - 5 p.m. CST

Call: (844) 394-6639 | Email: support@homewav.com

Refunds: refunds@homewav.com

Download HomeWAV’s FREE Mobile App (see links below)

Visiting from home has never been easier. Communicate with your loved one through HomeWAV’s convenient, accessible, free mobile app. Download the app using the links below and be sure to opt-in for push notifications so you never miss a call, visit or reminder.

Apple/iPhone: App Download click here:

Android: App Download click here:

Attorney Visits

Legal representatives of detainees may visit detainees

Monday - Friday: 8:30 a.m. - 8 p.m.
Weekends & holidays: 9 a.m. - 1 p.m.

Please call the detention center at (904) 259-3311 and speak to the receptionist in the detention lobby to schedule an attorney visit. Attorneys should always call in advance to schedule and ensure the legal visit can be accommodated on that day. If you plan on visiting several clients in one day, you will need to schedule each visit individually.

Detention Lobby Hours: 8:30 a.m. – 8 p.m.

Visits shall not exceed 1 hour.

A list of pro bono (free) legal organizations will be posted in all detainee housing units and other appropriate areas. This list shall be updated quarterly. If a detainee wishes to see a representative or paralegal from that organization, it is the detainee’s responsibility to contact them for an appointment.

Video Teleconferencing

Legal representatives may request video teleconference (VTC) meetings with their clients or prospective clients online at Homewav.com.

Before you can schedule a VTC visit, you will first need to set up an account on Homewav.com and submit an application to be a visitor as an Attorney. In order to be approved as an Attorney on Homewav, you will need to submit a selfie photo, as well as a copy of your ID and Bar Card (or other form of verification that provides sufficient proof you an active member of the Bar.)

Please note that VTC attorney visits are conducted via a video kiosk or tablet, and are made privileged, meaning they will not be recorded in the Homewav system.

All video visitations are conducted in 20 minute increments.

The same guidelines for in-person attorney/client visits will apply to VTC meetings and legal calls. Only legal representatives, legal assistants, and interpreters will be allowed; no family or friends of the detained aliens are permitted. The legal representative and/or his/her agents may contact outside interpretation services during the call or session. To ensure confidentiality while maintaining security, a visitation officer will be stand within eyeshot but out of earshot outside of the private room where the VTC meeting takes place.

The officer will knock on the 5 minutes before the cut off time to allow time for the meeting to wrap up.

Consular Visits

Consular officials may meet with their detained nationals at any time. It is requested that prior arrangements be made with the ICE Supervisory Deportation Officer to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The ICE Supervisory Deportation Officer for this facility can be reached at (904) 288-4600. Once approved, consular visits must be scheduled with the facility’s detention lobby by calling (904) 259-3311.

Clergy Visits

Clergy may visit detainees at any time, but must make prior arrangements with the Chaplain’s Office at (904) 259-1375.

Visiting Restrictions

• All family or other social visits are Non-contact.
• No firearms or weapons of any kind are permitted in the facility.
• If visitors are or appear to be intoxicated, visitation will not be allowed.
• All visitors are subject to search while in the facility.
• Visitors are not allowed to pass or attempt to pass any items to detainees.
• Visitors are not allowed to carry any items into the visitation area.

Search Procedures (prior to or during all visitations)

All individuals requesting admittance to the facility or the visitation area are subject to a pat-down search of their person, an inspection of their belongings, and a metal scan search. Individuals refusing to cooperate with a reasonable search will not be admitted. No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas of this facility.

Letters sent to detainees must include the detainee’s full name, plus the sender’s name and address. To enhance the safety of the facility, all incoming mail is subject to screening for contraband. The mail is not read upon opening, only inspected by the Mail Officer before being scanned to the detainee’s Homewav account for them to read on the kiosk or tablet. Detainees may send mail from the facility. Incoming mail will be picked up by the Mail Officer once a day, Monday through Friday. All incoming mail will be scanned to the detainee’s Homewav account for them to read on the kiosk or tablet. Outgoing mail will be routed to the proper postal office within 24 hours of receipt by facility staff. A mail pick-up and delivery schedule is posted in all housing units.

Detainees are allowed to purchase stamps for use. Generally, there is no limit to the amount of correspondence detainees may send at their own expense. Indigent detainees (those who have no means of financial support and no funds in their facility account) will be provided postage allowance at government expense.

When detainees depart the facility or are transferred to another facility, all of their mail will be returned to the sender.

If detainees receive funds in the mail, they will be taken to the processing area for the money to be placed into their account. The processing officer will provide a receipt for all funds received. Detainees may not receive personal checks or cash in the mail, only certified checks and money orders may be sent to detainees via the mail.

A detainee may receive items that are determined to be of necessity for the sole purpose of travel or release from agency custody with approval of the ICE Deportation Officer, as well as the detentions administrative staff.

Before sending packages to detainees, contact the Property Room Deputy at the facility at:

(904) 259 3311

1 Sherriff’s Office Drive
MacClenny, FL 32063

Note that detainees being removed from the United States are allowed one small piece of luggage. If a detainee does not have such baggage, such luggage may be mailed to the facility via the Post Office, after receiving approval from the Supervisory Deportation Officer. Please be advised that for security reasons, no electronic devices (electric razors, laptop computers, radios, etc.), knives, lighters, or drug paraphernalia will be accepted.

The facility has a responsibility to protect the privacy and other rights of detainees and members of the staff. Therefore, interviews will be regulated to ensure the orderly and safe operation of the facility. Ordinarily, live television or radio interviews will not be permitted in the facility. For media inquiries about ICE activities, operations, or policies, contact the ICE Office of Public Affairs at ICEMedia@ice.dhs.gov.

Personal Interviews

A news media representative who desires to conduct an interview with a detainee must apply in writing to the Miami Field Office, 865 SW 78th Avenue, Suite 101, Plantation, Florida, 33324, attention Field Office Director. The request must indicate their familiarity with, and agreement to comply with, the rules and regulations of the facility as provided to that person by staff.

Detainee Consent

A detainee has the right not to be interviewed, photographed, or recorded by the media. Before interviewing, photographing, or recording the voice of a detainee, a visiting representative of the media must obtain written permission from that individual.

All FOIA and Privacy Act requests must be submitted on form G-639 (Freedom of Information / Privacy Act Request) or in letter format. All requests must contain the original, notarized signature of the subject in question. Please complete the form G-639 thoroughly and if writing a letter, be sure to include the full name, any other names used, date of birth, place of birth, A-number of the alien you are seeking information about, as well as your full name, address, and telephone number, so that we may contact you if we have any questions.

Mail your FOIA or Privacy Act request to:

U.S. Immigration and Customs Enforcement
Freedom of Information Act Office
800 North Capitol Street, NW, Room 585
Washington, D.C. 20536
Phone: 1 (866) 633-1182
Email: ICE-FOIA@dhs.gov

We strive to provide quality service to people in our custody, their family, friends, and to their official representatives. If you believe that we have not lived up to this commitment, we would like to know. If we have met or exceeded your expectations, please let us know that as well.  To comment on the services provided at this office, please write to:

Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
865 SW 78th St.
Plantation, FL 33324

If you feel that an ICE employee or contract services employee mistreated you and wish to make a complaint of misconduct, you may:

Contact the Field Office Director at:

Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
865 SW 78th St.
Plantation, FL 33324
(904) 288-4600

Write the Office of Professional Responsibility:

Director, Office of Professional Responsibility
U.S. Immigration and Customs Enforcement
500 12th Street, SW
Suite 1049
Mailstop 5099
Washington, DC 20536-5005

Contact the ICE OPR Integrity Coordination Center (ICC):

1-833-4ICE-OPR
ICEOPRIntake@ice.dhs.gov

You may also contact the Department of Homeland Security, Office of Inspector General:

DHS Office of Inspector General
Attn: Office of Investigations - Hotline
245 Murray Drive, Building 410 Stop: 2600
Washington, DC 20528
Call: 1-800-323-8603
Fax: 202-254-4292
DHSOIGHOTLINE@DHS.GOV