Global Expertise Outsourcing (GEO) / ICE Processing Center

We are a GEO Contract Detention Facility
Located at 11901 E. 30^th Avenue Aurora, CO 80010
(303)-361-6612
GEO Warden: J. Alexander
GEO Asst. Warden of Security: C. Martin
GEO Asst. Warden of Support Services: B. Krumpelmann

ICE Supervisory Deportation Officer: J. Good
(303)-361-0723

Parking:
Parking is available but limited to the street and side parking lot. Handicapped parking is available, but limited in front of the facility.

Visitation Hours:
9:00 AM. - 11:00 AM. - 7:00 PM. -10:00 PM
Visitors will not be admitted after 9:30 PM

Visitations are as follows:
Visitors must have a valid verifiable photo identification card.
Anyone under the age of 18 years must be accompanied by and adult.

Social visits are according to detainee last name:
A to L – Tuesday, Thursday, Saturday
M to Z – Wednesday, Friday, Sunday

Legal visits: Authorized at any time.
Clergy visits: Clergy may visit detainees at any time, but are encouraged to make prior arrangements with the Program Coordinator. (303) 361-6612

Visiting Restrictions

1. All social visits are non-contact.
2. If visitors are under the influence of alcohol or any drug, visitation will not be allowed.
3. A maximum of two (2) visitors at a time. Visits will be held to a maximum of 30 minutes.
4. All visitors are subject to search.
5. Visitors are not allowed to pass or attempt to pass any items to detainees.
6. Children must be under control at all times.
7. Please dress appropriately. Shorts, mini-skirts, tank tops or sleeveless clothing will not be permitted.
8. Visitors are not allowed to chew gum in the facility.
9. Visitors are not allowed to carry any items into the visitation area.
10. If contraband such as drugs, alcohol, or weapons are found on any person, they will be subject to prosecution under CRS-18-8-201 and 18-8-204.

Search Procedures (prior or during family or attorney visitations):
All individuals requesting admittance to the facility or the visitation area are subject to a pat-down search of their person and an inspection of their belongings. Individuals refusing to cooperate with a reasonable search will not be admitted. All detainees are require a pat-down and a metal scan search when visiting with their family members, friends, attorneys, paralegal, etc, prior to the start of the visit. Detainees, at a minimum, will be subject to a pat-down search upon termination of the visit.

Detention:
Many of the detainees held in GEO Service Processing Center have been picked up from jails and other locations in Colorado, Wyoming, Idaho, Montana, and Utah. If you need information about a detainee you may call (303) 361-0701. (Please do not call until the detainee has been in our custody for at least 24 hours) When you do call please have his or her information ready with first, last and hyphenated names, any alias name they may use, date of birth and country. If you do not have this information we will not be able to help you. The only information you will receive is the detainee’s alien registration number. If you need to get in touch with a detainee you must call (303) 361-6612 and leave the detainees full name and alien registration number. He or she will return your call.

Freedom of Information Act (FOIA):
All FOIA/PA requests must be submitted on either G-639 (Freedom of Information/Privacy Act Request) or in letter format, and contain the original notarized signature of the subject in question. Please complete the form G-639 thoroughly and if writing a letter, be sure to include sure full name, any other names used, date of birth, place of birth, A-number, and your address and telephone number, so that we may contact you if we have any question.

Mail Your FOIA/PA Request To:
Freedom of information Act (FOIA)
4730 Paris Street
Denver, CO 80239

Bonds:
For posting of a Departure, or Delivery Bond: These bonds are posted when a person has been placed into Removal/Deportation Proceedings while in the United States. The person supplying the bond money must show proof of identity. This person (the obligor) is responsible for ensuring that the alien presents himself before an Officer of the Service whenever a request is made. For bond information, please call (303) 361-0723 and listen to the instructions as to which Deportation Officer is handling the case. You must have the last name of the detainee and alien registration number, before calling.

Feedback:
We strive to provide quality service to people in our custody, detainee family, friends, and to their official representatives. If we have not lived up to this commitment, we would like to know. If we have met or exceeded your expectations, please let us know that as well. To comment on the services provided at this office, please write to the, Service Processing Center [GEO/ ICE] ATTN: John Good, Supervisory Deportation officer, at 11901 E. 30^th Avenue Aurora, CO 80010

If you feel you were mistreated by an immigration employee, or wish to make a complaint of misconduct by an immigration or contract facility employee:

Call the toll-free Joint Intake Center Hotline at 1-877-2INTAKE

FAX the JIC at 202-927-4607

Write to the JIC at P.O. Box 14475, 1200 Pennsylvania Ave. NW
Washington, D.C. 20044

Send an e-mail message to the JIC at Joint.Intake@dhs.gov or;

Contact the DHS/OIG by calling 1-800-323-8603, write to the
Department of Homeland Security, Washington, D.C. 20528
Attn:Office of Inspector General, Hotline; or

send an email to DHSoighotline@dhs.gov.

Press Information Office:
For press inquiries, please contact the Public Information Officer in Laguna Nigel, California at (949) 360-3096

Telephone Calls:
Telephones are available in the housing areas, and other areas in the confines of the facility for detainees to use. All telephones are debit or collect calls, and made at the expense of the detainee or persons called.

Detainee Telephone Calls:
Calls to “800 – 888 – 900” and any other toll free number are not authorized and will not be made by detainees. All detainee calls are suspended at count time, or in the event of an emergency and/or when the staff determines necessary to protect the good of the facility.

Hearing Impaired Telephone:
A portable phone for hearing impaired is available if the detainees request the use of it from the program coordinator.

Pre-Paid Phone Cards:
Pre-paid phone card may be ordered for purchase once a week for use with the dorm “blue Charge-A-Call” phones. These cards may be used for all calls, local, national and international long distance calls. The cost of the card will be deducted from the detainee personal account. Only facility purchased cards may be used in facility phones – detainees cannot use personal phone cards.

Calling a Detainee:
Detainees are permitted to receive legal, international and emergency incoming phone calls only. If you need to talk with a detainee leave your name and phone number and he or she will return your call as soon as possible.

Emergence Calls:
Detainee will be allowed to return these calls as soon as reasonably possible within constraints of security and safety.

Mail:

Detainees Sending Mail Out:
A postal allowance has been established at government expense for indigent detainees. These detainees will be permitted to mail a reasonable amount of mail each week, including at least five pieces of special correspondence and three pieces of general correspondence. The facility generally does not limit the amount of correspondence detainees may send at their own expense, except to protect public safety or facility security and order. All outgoing mail must have a return address with detainee’s name, alien registration number, and complete address of the facility clearly written on the envelope.

Detainees Receiving Mail:
Detainees can receive mail from anyone they know personally. The letter/mail must have the detainee’s immigration number (File Number), GEO ID number, plus the sender’s name and address are required. All incoming social and legal mail will be opened and inspected in the presence of the detainee for contraband. If the mail is not accepted or inspection permitted, it will be returned to sender in the presence of the detainee. The mail is not read, only inspected by the delivering officer. When a detainee departs the facility, the mail is sent to the forwarding address. If non-available the mail is endorsed, "No Forwarding Address, Return to Sender", and then returned to the Post Office.

Packages:

Detainee Sending Packages:
A detainee may send out packages at his or her own expense. In some cases, the agency may pay for an indigent detainee to send packages within the United States.

Detainee Receiving Packages:
A detainee may receive items that are determined to be of necessity for the sole purpose of travel or release from agency custody with approval of the GEO chief of security. No items should be sent to a detainee without the supervisor’s approval. Also, hygiene items are not permitted from outside sources. These are issued or purchased by the detainee at the facility. Do not send magazines and photographs depicting nudity or explicit sexual acts. Plus, material-offering training in martial arts, destructive device manufacturing or similar devices is prohibited. Any food items received will be confiscated and destroyed in the presence of the detainee. Magazines can only be purchase from a publishing company, and mailed directly to the detainee at the facility.

Medical Care for Detainees:
The GEO / ICE contract detention facility is staffed 24 hours a day and 7 days a week with a complete and qualified medical professional group. They are responsible for the medical services provided at the facility. If any emergency arises that the facility medical staff is unable to control or is beyond the scope of their practice, or the detainee is in need of more comprehensive care they will be referred to the nearest emergency medical facility.

Money:

Detainee Sending Money Out:
Detainees may release funds outside the facility in the form of a certified check to their spouse and other family members based on a case by case basis using a property release from. This is done through the Detention Officer who can make arrangements to purchase a check. The exchange of money between a detainee and officer is accomplished through an agency property release form and the purchase of the Certified check. All expenses associated with the conversion and mailing of the funds will be the responsibility of the detainee making the request.

Sending Money to a Detainee:
It is permissible for a detainee to receive certified checks or institutional checks via the mail system. It is not advisable that cash be sent via the postal service. Funds are deposited into an account for the detainee’s use. Personal checks are not cashed, but will be placed in the detainee’s property with a receipt signed by the detainee and detention Officer. A receipt is provided to the detainee and will be released to them when they are released or removed from the facility. The agency staff is not responsible for cash lost in the mail system. During visiting hours, visitors can deposit cash in the detainee’s account.

Religious Services and Observances:
Detainees in the facility have access to religious resources, services, instructions, and counseling on a voluntary basis. Detainees are extended the greatest amount of freedom and opportunity for pursuing any legitimate religious belief practice within the constraints of security and safety considerations.

Finding the Status of a Non-Detained Case:
Please call 1 (800) 898-7180

Forms:
May be obtained by calling (800) 870-3676

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