Florence Service Processing Center

Who Are We?
Where Are We?
Hours and Visitations
Contacting Us
Local Procedures

Who Are We?

Officer-in-Charge
David A. Kollus

Assistant Officer-in-Charge
Patrick D. Contreras

Where Are We?

Street Address:
Florence Service Processing Center
3250 N. Pinal Parkway
Florence, Arizona 85232
(520) 868-5862

How to Find Us:
The Florence Service Processing Center is located in north Florence, on the west side of Highway 79.

By BUS/AIR:
From the bus/airport terminal, a taxi can provide transportation to the facility at your own expense. From Phoenix Sky Harbor Airport, FLO/SPC is approximately 60 miles. From Tucson Airport, FLO/SPC is approximately 120 miles.

Parking:
Parking is available but limited. Please park in non-designated parking. Vehicles parked in a designated parking or in unauthorized areas will be towed at owner’s expense.

Accessibility for individuals with Special Needs:
Handicapped parking is available, but limited. Special needs individuals may report to main entrance of the facility, which is manned 24 hours by officers.

HOURS AND VISITATIONS:

Public Visiting Hours:
Administration visitor hours are from 8:00 a.m. – 4:00 p.m., Monday through Friday.

Detainee Visitation:
General visitation will be conducted in accordance with the following schedule:

1. Visitation is conducted on weekends and holidays.
2. Hours of visitation are 8:30 a.m. to 11:15 a.m. and 12:30 p.m. to 3:15 p.m. on weekends and holidays.
3. Special visits during other days/hours may be scheduled by appointment. The Officer-in-Charge, Assistant Officer-in-Charge, and Detention supervisors normally approve this. The person may call the facility at (520) 868-5862 and request to be transferred to one of the three listed above.
4. Visitation Policy: The facility will accommodate visitation between visitors and detainees. Any disruptive conduct by either party will result in the termination of the visit and may have an adverse affect on future visits. Visitors must be in appropriate and socially accepted attire. If your visitor(s) bring children (17 years of age and younger), they are expected to remain under the direct supervision of the adult visitor(s) so they will not disturb others. Visitor(s) are permitted a 30 minute visit per detainee per visitation block. If the visiting room becomes overcrowded, visiting time will be shortened. Family units may be given additional time if circumstances allow. Persons on active probation, parole or other forms of conditional release must obtain permission prior to visitation. The permission must be from the individual agency supervising such conditional release, and from the Officer-in-Charge of this facility. It is requested that visitors not to bring hand carried parcels, packages, or other items, unless prior written approval from the Officer-in-Charge or his/her designee has been given. The visitor(s) may be required to leave such items in a locker or their vehicle. All hand held items will be searched.

Attorney Visitation Hours:
08:00 – 16:30 daily

Legal representatives (attorneys and paralegals) may visit detainees between the above hours, seven (7) days a week, to include meal hours, if necessary. Additional hours may be scheduled upon written request.

Walk-ins:
To speak with a staff member, go directly to the Main Building and make inquiry of the assigned officer.

CONTACTING US

Bonds:
For bond information, please call (520) 868-5862 and listen to the instructions. Bonds may be posted at the Florence Service Processing Center, Monday through Friday, between the hours of 8:00 a.m. – 4:00 p.m.

Emergency Contact at the Center:
In case of family or other emergencies involving a detainee, please call the following number: (520) 868-5862 and ask to speak to the facility supervisor on duty.

Feedback:
We strive to provide quality service to people in our custody, their loved ones and friends, and to their official representatives. If we have not lived up to this commitment, we would like to know. If we have met or exceeded your expectations, please let us know that as well. To comment on the services provided at this office, please write to the:

Officer-in-Charge
Florence Service Processing Center
3250 N. Pinal Parkway
Florence, AZ 85232

If you feel you were mistreated by an immigration employee, or wish to make a complaint of misconduct by an immigration or contract facility employee:

Call the toll-free Joint Intake Center Hotline at 1-877-2INTAKE

FAX the JIC at 202-927-4607

Write to the JIC at P.O. Box 14475, 1200 Pennsylvania Ave. NW
Washington, D.C. 20044

Send an e-mail message to the JIC at Joint.Intake@dhs.gov or;

Contact the DHS/OIG by calling 1-800-323-8603, write to the
Department of Homeland Security, Washington, D.C. 20528
Attn:Office of Inspector General, Hotline; or

send an email to DHSoighotline@dhs.gov.

Detention:
Detainees are held in the FLO/SPC and various jails throughout the area. You may visit the FLO/SPC during normal visiting hours. To obtain information on a detainee, call (520) 868-5862; information on the status of a case, call 1-(800) 898-7180; or to leave a message for a detainee, call the message line at (520) 868-5862 and select choice #3 or call the message line directly at (520) 868-8388.

Forms:
You may call 1-(800) 870-3676 to have forms mailed to you.

Freedom of Information Act (FOIA):
All FOIA/PA requests (for detainees to obtain certain information in their immigration files) must be submitted on either Form G-639 (Freedom of Information/Privacy Act Request) or in letter format, and contain the original notarized signature of the subject in question. Please complete the Form G-639 thoroughly and if writing a letter, be sure to include your full name, any other names used, date of birth, place of birth, A-number, and your address and telephone number, so that we may contact you if we have any questions.

Mail your FOIA/PA request to:

Freedom of Information Act (FOIA)
2035 N. Central Ave.
Phoenix, AZ 85004
Attn: FOIA/PA

Press Information Office:
Please call Russell Ahr, Special Assistant to the District Director, at (602) 514-7322.

Status of Applications/Actions Inquiries:
See under “Finding the Status of Your Case”

Walk-ins:
See under “Public Visiting Hours”.

Local Procedures

Calls (telephone calls):
Making calls out:
Telephones are available in the housing area, recreation and other areas within the confines of the facility for detainees to use. All telephone calls are debit or collect calls, and made at the expense of the detainee or the person called.

Receiving incoming calls:
The facility provides a “Detainee Message Center” which allows outside callers to leave a message for detainees. To leave a message the caller must call (520) 868-5862, ext. 8388 and wait for instructions to leave a message. Messages may be left in English or Spanish.

Mail:
Sending Mail:
The facility permits all detainees to mail the following at government expense: (1) all special correspondence; and (2) a reasonable amount of general correspondence (no more than five items per week). The facility generally does not limit the amount of correspondence detainees may send at their own expense, except to protect public safety or facility security and order. Free postage is generally limited to letters weighing one ounce or less, with exceptions allowed for special correspondence. In compelling circumstances, the facility may grant exceptions for general correspondence and other mail.

Receiving Mail:
Detainees can receive mail from anyone they know personally. The letter/mail must have the detainee’s immigration number (File Number), barracks and bunk number, plus the sender’s name and address (required). All incoming social and legal mail will be opened and inspected in the presence of the detainee for contraband. The mail is not read, only inspected by the delivering officer. If the mail is not accepted or inspection permitted, it will be returned to sender in the presence of the detainee.

When a detainee departs the facility, the mail is sent to the forwarding address. If non-available, the mail is endorsed: “No Forwarding Address, Return to Sender”, and then returned to the Post Office.

Medical Care:
The United States Public Health Service is responsible for the medical services provided at the facility. If any emergency arises that the facility medical staff is unable to control or is beyond the scope of their practice, the detainee will be referred to the nearest emergency medical facility.

Money:
Sending money out:
Detainees may release funds outside the facility in the form of a U.S. Postal money order to their spouse and other family members based on a case-by-case basis. This is done through the Detention Supervisor who can make arrangements to purchase money orders. The exchange of money between a detainee and officer is accomplished through an agency receipt form and the purchase of the Money Order. All expenses associated with the conversion and mailing of the funds will be the responsibility of the detainee making the request.

Receiving money:
It is permissible for a detainee to receive money orders and checks via the mail system. It is not advisable that cash be sent via the postal service. A private entity provides limited checking services at the facility for a fee. Money orders can be exchanged for cash on a case-by-case basis. Personal checks are not cashed, but will be placed in the detainee’s property with a receipt signed by the detainee and immigration officer. A receipt is provided to the detainee and will be released to them when they are released or removed from the facility. The agency staff is not responsible for cash lost in the mail system. During visiting hours, visitors can deposit cash in the detainee’s account.

Packages:
Sending packages:
A detainee may send out packages at his own expense. In some cases, the agency may pay for an indigent detainee to send packages within the United States.

Receiving packages:
A detainee may receive items that are determined to be of necessity for the sole purpose of travel or release from agency custody with written approval of an Immigration Detention Supervisor. No items should be sent to a detainee without the supervisor’s approval. Also, hygiene items are not permitted from outside sources. They are issued at the facility. Do not send magazines and photographs depicting nudity or explicit sexual acts. Material offering training in martial arts, destructive device manufacturing or similar devices is prohibited. Any food items received will be confiscated and destroyed in the presence of the detainee.

Religious Services and Observances and Family Visits:
Detainees in the facility have access to religious resources, services, instructions and counseling on a voluntary basis. Detainees are extended the greatest amount of freedom and opportunity for pursuing any legitimate religious belief practice within the constraints of security and safety considerations.

Search Procedures (prior or during family or attorney visitations):
All individuals requesting admittance to the facility or the visitation area are subject to a pat–down search of their person and an inspection of their belongings. No adult visitor shall be admitted without positive identification, such as a driver’s license or other photo identification. Individuals refusing to be subjected to a reasonable search will not be admitted. All detainees require a pat-down/metal scan search when visiting with their family members, friends, attorneys, paralegal, etc., prior to the start of their visit. Detainees, at a minimum, will be subject to a pat-down search upon termination of the visit.

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