Please call 1-866-DHS-2-ICE to report immigration or customs violations.

Contact Information

I-901 Fee Questions and Payment Issues: Visit the I-901 section of the SEVP website, then send an email to fmjfee.SEVIS@dhs.gov or call the I-901 Fee Hotline at (212) 620-3418.

I-515A Issues: Visit the I-515A Tool Kit on the SEVP website for quick tips, or send an email to SEVIS.I-515@dhs.gov to inquire about previous documents.

Student Questions: Contact the P/DSO listed on the I-20.

Exchange Visitor Questions: Contact the RO/ARO listed on the DS-2019.

SEVIS System Technical Help: Call the SEVIS Help Desk at (800) 892-4829 between 8 AM and 8 PM, ET or email SEVIShelpdesk@hp.com.

PDSO/DSO or RO/ARO with Technical Issues requiring immediate attention: Email Toolbox.SEVIS@dhs.gov

School Certification Questions: Email schoolcert.SEVIS@dhs.gov or call (703) 603-3591.

General SEVP Questions: Email SEVIS.Source@dhs.gov or call the SEVP Response Center at (703) 603-3400 between the hours of 8:30 AM to 5:00 PM ET.

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The Student and Exchange Visitor Program (SEVP) is now located in Crystal City in Arlington, Virginia. The SEVP mailing address is:

Student and Exchange Visitor Program
Attn: (Branch Name or Job Title)
SEVP MS 5600
DHS/ICE
500 12th Street, SW
Washington, DC 20598-5600