SEVIS Newsletter: September 2007 Quarterly
E-Newsletter
REDRESS FAQs
1. What is the Travel Redress Inquiry Program? The Department of Homeland Security’s Travel
Redress Inquiry Program (DHS TRIP) provides a single point of contact for individuals who experience
travel problems due to screening when traveling and crossing U.S. borders including: denied or
delayed airline boarding; denied or delayed entry into and exit from the U.S. at a port of entry or
border checkpoint; and continuously referred to additional (secondary) screening.
1.1. Can a nonimmigrant student and exchange visitor use DHS TRIP? Yes. However, we recommend
they first discuss the problem with either their designated school official (DSO) or responsible
official (RO) to determine the best way to make their submission.
1.2. Can a DSO or RO initiate the DHS TRIP Traveler Inquiry Form on behalf of a nonimmigrant
student or exchange visitor? Yes. Nonimmigrant students and exchange visitors may authorize a
representative, including a DSO or RO, to act on their behalf.
The authorized representative must complete the DHS Form 590, Authorization to Release Information to
Another Person before completing the DHS TRIP Traveler Inquiry Form.
2. Where can I find the redress forms? The DHS Form 590 and DHS TRIP Traveler Inquiry Form are
on the DHS Web site at http://www.dhs.gov/xtrvlsec/programs/gc_1169826536380.shtm
3. What documentation is needed to file the DHS TRIP Traveler Inquiry Form? See DHS: DHS Traveler
Redress Inquiry Program (DHS TRIP) for additional information DHS requires to research a Redress
Inquiry.
4. How can I submit these forms to DHS? If you are filing for yourself, you may complete and
submit the DHS TRIP Traveler Inquiry Form online at
http://www.dhs.gov/xtrvlsec/programs/gc_1169826536380.shtm.
Authorized representatives must print the DHS TRIP Traveler Inquiry Form. This form, along with the
completed DHS Form 590 signed by the traveler, can be mailed or faxed.
5. What happens after I file an inquiry? After researching the request, DHS TRIP routes the request to
the appropriate DHS component. If the issue causing travel problems is the status of a SEVIS record, DHS
will assign the case to ICE/SEVP. SEVP’s Help Desk tracks redress requests forwarded to SEVP. Once the
research is completed, the case analyst will confirm the updates have been completed and will close the
case.
6. Will I be notified when my inquiry has been resolved? DHS sends a formal response to the requesting
party once the issue is resolved and the case closed.
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