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SEVIS Access Instructions

SEVIS Access Instructions for Immigration and Customs Enforcement and Other Agency End Users

The Student and Exchange Visitor Information System (SEVIS) Account Management Team manages all SEVIS user account access and password reset requests for all government employees who are members of ICE, DHS and outside government agencies who already have an established Memorandum of Understanding (MOU) with the Student and Exchange Visitor Program (SEVP). For government agencies outside of ICE and DHS, please refer to the section titled, Other Agency End Users (outside of ICE and DHS). The Account Management Team has the authority to grant initial SEVIS access, modify user information and roles, or delete SEVIS access.

Immigration and Customs Enforcement (ICE) End Users

  • Note: Only a federal supervisor or manager can complete the following steps via the ICE Service Catalog

Requesting Initial Access to SEVIS

  • Complete, certify and submit a SEVIS Application Access - Service Catalog Request.
  • Once in the catalog, click on the Application Access / Support link to access the module.
  • If the user has an existing Password Issuance and Control System (PICS) ID, insert this information into the SEVIS User ID block.
  • Select the role.

Requesting a SEVIS Password Reset

  • Submit a password reset for an ICE user via the ICE Service Catalog.
  • Any requests for a SEVIS password reset must include the user's role and PICS ID, or the request may be rejected.
  • If a SEVIS account will be reset by a Local PICS Officer (LPO), please note the following:
    • If an LPO resets a user's active SEVIS account, the reset affects all applications under the user's PICS ID.
    • If an LPO attempts to reset a user's SEVIS account that has been disabled, that reset will affect all applications under the user's PICS ID except the SEVIS application.
    • PICS resets will only work if the SEVIS account holder has logged into the SEVIS account within the last 45 days. If the user only needs a SEVIS password reset, please refer to the above instructions for "Requesting a SEVIS Password Reset."

Requesting Reactivation of a Disabled SEVIS Account

  • If an account is inactive after 45 days, it will be disabled.
  • To request reactivation of the SEVIS account, complete, certify and submit a SEVIS Application Access – ICE Service Catalog Request. .
  • Provide the user's role and existing PICS ID for the request to be processed.

Disabling a SEVIS Account

  • When access to SEVIS is no longer required, complete, certify and submit a SEVIS Application Access – ICE Service Catalog Request to disable the account.
  • Provide the user's role and PICS ID for the request to be processed.

Requesting a SEVIS Role Change

A SEVIS role change request must be submitted using the ICE Service Catalog. Be sure to complete the following in the request or it will be rejected:

  • Mark current role "delete"
  • Mark new role "add"
  • Include the PICS ID

 

Other Agency End Users (outside of ICE and DHS)

  • Only a federal supervisor, manager or sponsor is authorized to complete and submit requests for end users.
  • All requests must come from a government email account (i.e., .gov or .mil).
  • A separate request must be submitted for each individual.
  • Any request containing multiple individuals will be rejected.
  • All forms must be in Adobe PDF format and submitted via SEVP.Access@ice.dhs.gov email.
  • All SEVIS requests must include the G-872S form and the signature page of the DHS Rules of Behavior (RoB) Form.
  • Please ensure all required signatures are included.
  • Ensure that the end user is copied on the submitted request to avoid delays in processing time.

Requesting Initial SEVIS Access

  • If the user has an existing Password Issuance and Control System (PICS) ID, insert this information into the User ID block. If the user has a role, select the role.
  • The Local PICS Officer (LPO) must not sign in the PICS Officer block.
  • Ensure that the end user is copied on the submitted request to avoid delays in processing time.

Requesting a SEVIS Password Reset

  • Any request for a SEVIS password reset must include the user's role and PICS ID, or the request may be rejected.
  • If a SEVIS account will be reset by a Local PICS Officer (LPO), please note the following:
    • If an LPO resets a user's active SEVIS account, the reset affects all applications under the user's PICS ID.
    • If an LPO attempts to reset a user's SEVIS account that has been disabled, that reset will affect all applications under the user's PICS ID except the SEVIS application.
    • PICS resets will only work if the SEVIS account holder has logged into the SEVIS account within the last 45 days. If the user only needs a SEVIS password reset, please refer to the above instructions for "Requesting a SEVIS Password Reset."

Requesting Reactivation of a Disabled SEVIS Account

  • When an account is inactive after 45 days, it is disabled.
  • To reactivate the account, a federal supervisor, manager or sponsor must submit a request to SEVP.Access@ice.dhs.gov.
  • The user’s existing PICS ID and role must be provided for the request to be processed.

Disabling Access to SEVIS

  • When access to SEVIS is no longer required, submit a request to disable the account.
  • A DHS RoB form is not required for disabling an account.
  • Check "delete" for the user’s role and send the deletion request to SEVP.Access@ice.dhs.gov.
  • The user’s PICS ID and role must be provided for the request to be processed.

Requesting a SEVIS Role Change

When requesting a role change, be sure to annotate the following on the form:

  • Mark current role "delete"
  • Mark new role "add"
  • Include your PICS ID