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Field Offices

Domestic locations for ERO, HSI, OPLA, OPR, OPE, LESC, and JTFI


Overseas Offices

Homeland Security Investigation offices around the world


Media Inquiries

Office of Public Affairs


Report Crimes, Suspicious Activity and Suspected Child Exploitation

ICE tip reporting by phone

U.S. and Canada: (866) 347-2423
Other Countries Across the Globe: (802) 872-6199
TTY for hearing impaired only: (802) 872-6196
TTY para personas con discapacidad auditiva solamente

Online tip form

Available 24 hours a day, seven days a week.

Detainee Related Information

ICE ERO Detention Reporting and Information Line

Live, trained operators are available Monday through Friday (excluding holidays) from 8:00 a.m. to 8:00 p.m. (Eastern Time)

Online Detainee Locator System

Detention Facility Locator

Contact an ICE Program or Office

Office of Partnership and Engagement (OPE)

The Community Engagement Office has a cadre of 25 community relations officers (CROs) in field offices across the United States.

VESL serves as a comprehensive and inclusive support system for all victims, regardless of immigration status or the immigration status of the perpetrator.

Freedom of Information Act (FOIA) Office

Phone: (866) 633-1182
Fax: (202) 732-4265

Mailing Address:
U.S. Immigration and Customs Enforcement, Freedom of Information Act Office
500 12th Street, S.W., Stop 5009
Washington, D.C. 20536-5009

Office of Diversity and Civil Rights

Phone: (866) 633-1182
Fax: (202) 732-4265

Complaint Hotline:
Phone: (202) 732-0192/0193
Jurisdiction: All employees, former employees, and applicants for ICE employment.
If you wish to file a complaint, you must initiate contact with ODCR within 45 days of the date of the alleged discriminatory action or the date you first became aware of the action.

Mailing Address:
ICE Office of Diversity and Civil Rights, 500 12th Street, S.W.
Stop 5010, Washington, D.C. 20536-5010

Office of Principal Legal Advisor (OPLA)

OPLA is the largest legal program in DHS and provides a full range of legal services to all ICE programs and offices.

Mailing Address: 
Office of the Principal Legal Advisor
500 12th Street, SW, Mailstop 5900
Washington, DC 20536

Phone: (202) 732-5000

OPLA’s District Court Litigation Division processes and adjudicates administrative claims for personal injuries and property damage pursuant to the Federal Tort Claims Act. For more information about filing a claim, click here.

Office of Professional Responsibility


ICE Security

Office of Information Governance and Privacy
For questions about privacy at ICE or to submit a privacy complaint concerning an ICE program, policy or action.

Export Enforcement Control Center

North America: (866) 347-2423
International: (802) 872-6199

Office of Human Capital

U.S. Department of Homeland Security
Immigration and Customs Enforcement
Office of Human Capital
500 12th Street SW, Suite 5000
Washington, D.C. 20536

Phone: (202) 732-3418

Office of Regulatory Affairs and Policy

Mailing Address:
ICE Office of Regulatory Affairs and Policy
Potomac Center North (PCN)
500 12th Street, S.W.
Stop 5010
Washington, D.C.

Partner & External Contact Information


National IPR Coordination Center

The IPR Center is led by HSI, the FBI and CBP


Law Enforcement Support Center (LESC)

The LESC, located in Williston, Vermont, operates 24 hours a day


Student and Exchange Visitors Program (SEVP)

The DHS program that administers SEVIS

Freight or Mail to ICE

Freight Delivery Instructions
Freight Delivery Instructions

Vehicles transporting freight destined for ICE Headquarters (HQ) Facilities in Washington, D.C. or Arlington are required to undergo security inspections at the Federal Protective Service (FPS) Vehicle Inspection Facility (VIF) prior to making a freight delivery.

Freight delivery vehicles must arrive at each destination with a FPS seal attached. All HAZMAT vehicles must be processed through the VIF. In instances where there are multiple DHS-HQ destinations for one vehicle, the driver will be issued multiple seals at the VIF. All commercial delivery services such as FEDEX, UPS, DHL, are not permitted to make deliveries directly to ICE-HQ Facilities located in Washington, D.C. or Arlington.

The VIF is available for inspection of vehicles carrying DHS freight between the hours of 5:00 am to 5:00 pm daily M-F. The VIF is also available from 5:00 am to 1:00 pm on Saturdays. The VIF is located at 300 12th Street Southwest on the corner of 12th & C Street Southwest Washington, D.C. Delivery vehicles will also be subjected to explosive detection dogs at the Government's discretion. Make sure the freight invoice has special instruction for delivery through the FPS facility to final destination.

Mail Delivery Instructions
Mail Delivery Instructions

Mail deliveries using the US Postal Service or a commercial express package service provider such as DHL, UPS, or FedEx should be addressed to the recipients name and mail stop as displayed below.

Note: commercial ZIP codes indicated by the U.S. Postal Service and online mapping tools like MapQuest, Yahoo! Maps, and Google Maps do not provide the accurate ZIP code for delivery of government mail. It is important to use the government shipping facility ZIP code, not the commercial delivery ZIP code. For example, the commercial ZIP code for ICE headquarters is:

500 12th St, SW
Washington, D.C. 20024

However, the government ZIP code for ICE is:

500 12th St, SW
Washington, D.C. 20536

Use the government ZIP code for deliveries to government facilities.