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Albany County Correctional Facility

Buffalo Field Office

Contacting a Detainee

If you need information about a detainee that is housed at this facility, you may call (518) 220-2185 between the hours of 8 a.m. and 4 p.m. When you call, please have the individual’s biographical information ready, including first, last and hyphenated names, any aliases he or she may use, date of birth and country of birth.

Detainees cannot receive incoming calls. If you need to get in touch with a detainee to leave an urgent message, you must call (518) 869-2611 and leave the detainee’s full name, alien registration number and your name and telephone number where you can be reached. The detainee will be given your message.

Legal & Case Information

Immigration Court

For information about a matter before the immigration court, you may call 1-800-898-7180 to speak with them directly. Applications for relief from removal and other applications requested by the immigration judge must be filed directly with the immigration court.

Board of Immigration Appeals (BIA)

For information about a matter before the Board of Immigration Appeals (BIA), you may call (703) 605-1007 where you can obtain automated information or speak with a live representative during office hours.

Nationwide pro bono representatives listing →

To Post a Delivery Bond

Delivery bonds are posted when a person has been taken into ICE custody and placed into removal proceedings while in the United States. The person posting the bond must show proof of identity (valid Government-issued photo identification, passport, military ID, LPR card, driver’s license, etc.). This person (the obligor) is responsible for ensuring that the alien presents them self before an officer or representative of this agency whenever a request is made.

Bonds for aliens detained by ICE may be posted at ICE ERO bond acceptance offices nationwide, Monday through Friday (except public holidays) between the hours of 9 a.m. and 3 p.m., local time. For a list of ICE ERO bond acceptance offices nearest you or for bond information, click here. You must have the last name of the detainee and alien registration number before calling. Acceptable forms of payment to post a bond are money orders, cashier’s checks or certified checks. For all bonds $10,000 and over, the only accepted method of payment is a single cashier or certified check. Payments must be made payable to “U.S. Department of Homeland Security” or “Immigration and Customs Enforcement.”

Hours of Visitation

Friends and Family Visits

Weekday visitation is available Tuesday through Thursday during the times prescribed in the schedule below. 

Detainees are allotted 45 minutes for visitation. A maximum of two visitors may visit at any one time. Visitors under the age of 18 must have their birth certificate and be accompanied by a parent or legal guardian. If not, the accompanying adult must possess a notarized letter from the parent or legal guardian authorizing such a visit. The letter must include the parent or legal guardian’s name, address, and telephone number, the reason for the visit, and the date and time of such visit, and the name of the detainee to be visited.

Visit schedule is based on the first letter of the detainee’s last name. Detainees are allowed two (2) visits per week, and two (2) visitors per visit w/small children. Visitors may split time if more than the allotted show up.

Detainee's last name begins with Visitation Time
H — O 7:30 a.m. to 8:45 a.m.
P — Z 9:15 a.m. to 10:30 a.m.
A — G 12:30 p.m. to 1:45 p.m.
P — Z 7:30 a.m. to 8:45 a.m.
A — G 9:15 a.m. to 10:30 a.m.
H — O 12:30 p.m. to 1:45 p.m.
A — G 3:30 p.m. to 4:45 a.m.
H — O 6:15 p.m. to 7:30 p.m.
P — Z 8 p.m. to 9:15 p.m.

Video Visitation is also available via IP Web Visitor©. This is a correctional video visitation system that offers visitors a convenient and inexpensive alternative to contact visitation and allows family and professionals to visit detainees from the convenience and comfort of their homes or offices. IP Web Visitor provides a Frequently Asked Questions (FAQ) page and an online User's Guide. Go to to access these informative pages prior to your visit.

Attorney Visits

Legal representatives of detainees are authorized to visit their clients during the following hours:

8 a.m. - 11 a.m.
12 p.m. - 2:15 p.m.
3:30 p.m. - 5 p.m.
6 p.m. - 9:30 p.m.

A list of pro bono (free) legal organizations will be posted in all detainee housing units and other appropriate areas. This list shall be updated quarterly. If a detainee wishes to see a representative or paralegal from that organization, it is the detainee’s responsibility to contact them for an appointment. 

Consular Visits

Consular officials may meet with their detained nationals at any time.  It is requested that prior arrangements be made with the ICE Supervisory Deportation Officer to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The ICE Supervisory Deportation Officer for this facility can be reached at (518) 220-2185.

Clergy Visits

Clergy may visit detainees at any time, but must make prior arrangements with the Chaplain’s Office.

Visiting Restrictions

  • All visitors must present proper identification in order to visit a detainee.
  • No firearms or weapons of any kind are permitted in the facility.
  • All visitors must clear the metal detector to enter the visitation room.
  • Visitors must present medical documentation for all medical devices on their person.
  • If visitors are or appear to be intoxicated, visitation will not be allowed.
  • All visitors are subject to search while in the facility.
  • Visitors are not allowed to pass or attempt to pass any items to detainees.
  • Visitors must dress appropriately – no see-through clothing, hats, scarves or hoods or overly alluring, suggesting or revealing clothing.

Search Procedures (prior to or during all visitations)

All individuals requesting admittance to the facility or the visitation area must first clear the metal detector prior to entering the visitation room. Coin-operated lockers are available in the main lobby for temporary storage of personal items not allowed into the visitation room. All visitors must pass through and clear a metal detector. Individuals refusing to cooperate with a reasonable search will not be admitted. No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas of this facility.

Sending Items to Detainees

Letters sent to detainees must include the last four digits of the detainee’s A-number (File Number), plus the sender’s name and address. To enhance the safety of the facility, all incoming mail is subject to screening for contraband. The mail is not read upon opening, only inspected by the delivering officer. Detainees may send mail from the facility. Detainees may seal their outgoing letters and place them in the provided receptacle. All incoming mail will be delivered to the detainee, and outgoing mail will be routed to the proper postal office within 24 hours of receipt by facility staff. A mail pick-up and delivery schedule is posted in all housing units.

Detainees are allowed to purchase stamps for use. Generally, there is no limit to the amount of correspondence detainees may send at their own expense. Indigent detainees (those who have no means of financial support and no funds in their facility account) will be provided postage allowance at government expense.

When detainees depart the facility or are transferred to another facility, only their legal mail will be forwarded to them. General correspondence will be endorsed "Return to Sender" and returned to the post office.

If detainees receive funds in the mail, they will be taken to the processing area for the money to be placed into their account. The processing officer will provide a receipt for all funds received. Detainees are cautioned not to have cash sent to them in the mail.

In order for a detainee to receive a package, s/he must fill out a detainee incoming property package form and submit it to a supervisor for approval. S/he must mail a copy to the person s/he intends to mail the package. The form will list what the detainee can have. The form must accompany the package when mailed to the detainee.

Note that detainees being removed from the United States are allowed one small piece of luggage. If a detainee does not have such baggage, such luggage can be sent/delivered after receiving approval from Supervisory Deportation Officer. Please be advised that for security reasons, no electronic devices (cell phones, electric razors, laptop computers, radios, etc.) will be accepted.

Press & Media

The Facility has a responsibility to protect the privacy and other rights of detainees and members of the staff. Therefore, interviews will be regulated to ensure the orderly and safe operation of the Facility. Ordinarily, live television or radio interviews will not be permitted in the facility. For media inquiries about ICE activities, operations, or policies, contact the ICE Office of Public Affairs (OPA) at (202) 732-4242 or email

Personal Interviews

A news media representative who desires to conduct an interview with a detainee must apply in writing to the Atlanta Field Office, Office of Enforcement and Removal Operations, indicating familiarity with and agreement to comply with the rules and regulations of the facility as provided to that person by staff.

Detainee Consent

A detainee has the right not to be interviewed, photographed, or recorded by the media. Before interviewing, photographing, or recording the voice of a detainee, a visiting representative of the media must obtain written permission from that individual.


All FOIA and Privacy Act requests must be submitted on form G-639 (Freedom of Information / Privacy Act Request) or in letter format. All requests must contain the original, notarized signature of the subject in question. Please complete the form G-639 thoroughly and if writing a letter, be sure to include the full name, any other names used, date of birth, place of birth, A-number of the alien you are seeking information about, as well as your full name, address, and telephone number, so that we may contact you if we have any questions.

Mail your FOIA or Privacy Act request to:

U.S. Immigration and Customs Enforcement
Freedom of Information Act Office
800 North Capitol Street, NW, Room 585
Washington, D.C. 20536
Phone – 1 (866) 633-1182
Email –

Feedback or Complaints

We strive to provide quality service to people in our custody, their family, friends, and to their official representatives. If you believe that we have not lived up to this commitment, we would like to know. If we have met or exceeded your expectations, please let us know that as well. 

To comment on the services provided at this office, please write to:

Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
130 Delaware Avenue
Buffalo, New York 14202

If you feel that an ICE employee or contract services employee mistreated you and wish to make a complaint of misconduct, you may:

Contact the Field Office Director at:
Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
130 Delaware Avenue
Buffalo, New York 14202
(716) 843-7600

Write the Office of Professional Responsibility:

Director, Office of Professional Responsibility
U.S. Immigration and Customs Enforcement
P.O. Box 14475
Pennsylvania Ave, NW
Washington, D.C. 20044

Contact the Joint Intake Center:

Phone Number: 1-877-2INTAKE

You may also contact the Department of Homeland Security, Office of Inspector General:

DHS Office of Inspector General
Attn: Office of Investigations - Hotline
245 Murray Drive, Building 410 Stop: 2600
Washington, DC 20528
Call: 1-800-323-8603
​Fax: 202-254-4292

840 Albany Shaker Road
Albany, NY 12211
United States

Updated: 06/08/2021