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Berks County Residential Center

Philadelphia Field Office

Contacting a Resident

If you need information about a resident that is housed at this center, you may call (610) 374-0743 between the hours of 8 a.m. and 4 p.m. When you call, please have the individual’s biographical information ready, including first, last and hyphenated names, any aliases he or she may use, date of birth and country of birth.

Residents cannot receive incoming calls. If you need to get in touch with a resident to leave an urgent message, you must call (610) 374-0743 and leave the resident’s full name, alien registration number and your name and telephone number where you can be reached. The resident will be given your message.

The Berks County Residential Center has ICE Talton Tablets. You can access information on how to send a non-confidential message at

Legal & Case Information

Immigration Court

For information about a matter before the immigration court, you may call 1-800-898-7180 to speak with them directly. Applications for relief from removal and other applications requested by the immigration judge must be filed directly with the immigration court.

Board of Immigration Appeals (BIA)

For information about a matter before the Board of Immigration Appeals (BIA), you may call (703) 605-1007 where you can obtain automated information or speak with a live representative during office hours.

Nationwide pro bono representatives listing →

To Post a Delivery Bond

Delivery bonds are posted when a person has been taken into ICE custody and placed into removal proceedings while in the United States. The person posting the bond must show proof of identity (valid Government-issued photo identification, passport, military ID, LPR card, driver’s license, etc.). This person (the obligor) is responsible for ensuring that the alien presents them self before an officer or representative of this agency whenever a request is made.

Bonds for aliens detained by ICE may be posted at ICE ERO bond acceptance offices nationwide, Monday through Friday (except public holidays) between the hours of 9 a.m. and 3 p.m., local time. For a list of ICE ERO bond acceptance offices nearest you or for bond information, click here. You must have the last name of the detainee and alien registration number before calling. Acceptable forms of payment to post a bond are money orders, cashier’s checks or certified checks. For all bonds $10,000 and over, the only accepted method of payment is a single cashier or certified check. Payments must be made payable to “U.S. Department of Homeland Security” or “Immigration and Customs Enforcement.”

Submitting a G-28

G-28s should be submitted to the Field Office or facility where your client is detained or, for non-detained, to the Field Office where the docket is located. For a general list of Field Office Outreach email addresses, visit the ERO Field Office contact page.

Sending Non-Confidential Messages to Detained Noncitizens

The Berks County Residential Center has ICE Talton Tablets. You can access information on how to send a non-confidential message at

Other Legal Access Related Communications

Requests for case information pertaining to noncitizens detained at the Berks County Residential Center be sent to or Please note that this mailbox does not accept applications for Stay of Removal or Case Appeals.

Hours of Visitation

Friends and Family Visits

  • All visitors must have an appointment. Appointments can be made by contacting a caseworker at (610) 396-0310, ext. 2360 or 2361, between the hours of 8 a.m. and 8 p.m. seven days a week. If a visitor arrives who did not schedule an appointment, a decision will be made on a case by case basis as to whether the visit will be allowed. Visitation is conducted seven days a week between the hours of 8 a.m. and 8 p.m. Visits may be for any length of time, but cannot interfere with programming (meals, medical, court, etc.).
  • All visitors are required to enter the center through the main entrance, located directly across from the main parking lot in the front of the building.
  • Adult visitors must present a valid, verifiable government-issued photo identification card to enter the center.
  • Minors must be accompanied by an adult. At the discretion of management, a minor (under the age of 18) without positive identification may be admitted if the accompanying adult visitor vouches for his or her identity. Minors must remain under the direct supervision of the adult visitor at all times during the visit.
  • Visitors must secure all personal belongings in their vehicle prior to entering the center. Residents are not permitted to accept any item from a visitor unless approved by Management beforehand.
  • Visitors must wear appropriate and socially acceptable attire.
  • All visits will be monitored.
  • Any disruptive conduct by any party during a visit will result in the termination of the visit and may have an adverse effect on future visits.

Attorney Visits

Legal representatives of residents are authorized to visit their clients during the following hours:

Legal visitation is conducted seven days a week between the hours of 8 a.m. and 8 p.m. Legal representatives must schedule an appointment and are required to submit visitation requests 72 hours in advance of their initial visit and at least 24 hours in advance of additional visits. Appointments can be made by contacting a caseworker at (610) 396-0310, ext. 2360 or 2361, between the hours of 8 a.m. and 8 p.m. seven days a week. Pre-cleared legal visitors or attorneys will generally not be rejected if they do not provide 24 hour advanced notification; however, failing to provide notice may delay the visit based on time and or space limitations.

A list of pro bono (free) legal organizations will be posted in all resident housing units and other appropriate areas. This list shall be updated quarterly. If a resident wishes to see a representative or paralegal from that organization, it is the resident’s responsibility to contact them for an appointment.

Video Teleconferencing

Legal representatives may request video teleconference (VTC) meetings or confidential legal phone calls with their clients or prospective clients by email at the Berks County Residential Center. You will receive an email back with a confirmed date and time. Please see the flyer for details.

The email should include:

  • Legal representative’s full name
  • Legal representative’s contact information, including phone number(s) and email address
  • Detainee’s name
  • Detainee’s alien number
  • A few proposed times/dates for the requested VTC session
  • A scan of the legal representative’s government issued identification
  • A scan of the legal representative’s identification or documentation reflecting their status as an active legal representative, such as a state bar card, attorney license, paralegal license, or similar legal status.
  • A scan of the attorney’s DHS Form G-28 (unless this is a pre-representational)
  • If a legal assistant is the only legal representative to join the call, the email should also attach a letter of authorization on the firm’s/organization’s letterhead and a scan of the assistant’s identification.

Legal representatives may also schedule VTC meetings or calls by dialing (610) 396-0310, ext. 2360 or 2361.

All appointments for VTC meetings or phone calls should be made at least 24 hours prior to the desired appointment time. Appointments are scheduled 8:30 a.m. to 5:30 p.m. (12 p.m. 1 p.m. excluded) and are in 60-minute increments. Legal representatives are not limited on the number of VTC appointments they can request, but no legal representative is permitted more than one 60-minute appointment with a detainee in a single day.

The same guidelines for in-person attorney/client visits will apply to VTC meetings and legal calls. Only legal representatives, legal assistants, and interpreters will be allowed; no family or friends of the clients are permitted. The attorney and/or his/her agents may contact outside interpretation services during the call or session. The sessions will be confidential; a visitation officer will be stationed outside of the confidential room to ensure security by standing out of earshot but within eyeshot. The officer will knock 5 minutes before the cut off time.

Consular Visits

Consular officials may meet with their nationals at any time. It is requested that prior arrangements be made with the ICE Supervisory Deportation Officer to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The ICE Supervisory Deportation Officer for this center can be reached at (610) 374-0743.

Clergy Visits

Clergy may visit residents at any time, but must make prior arrangements with the Chaplain’s Office.

Visiting Restrictions

  • No firearms or weapons of any kind are permitted in the center.
  • If visitors are or appear to be intoxicated, visitation will not be allowed.
  • All visitors are subject to search while in the center.
  • Visitors are not allowed to pass or attempt to pass any items to residents unless approved by management at the center.
  • Visitors are not allowed to carry any items into the visitation area unless approved by management at the center.

Search Procedures (prior to or during all visitations)

A hand held wand will be used to scan all individuals requesting admittance to the center or the visitation area. Individuals refusing to cooperate with a reasonable search will not be admitted. No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas of the center.

Sending Items to Residents

Letters sent to residents should include the last four digits of the resident’s A-number (File Number), plus the sender’s name and address. To enhance the safety of the center, all incoming mail is subject to screening for contraband. The mail is not read upon opening, only inspected by the delivering officer. Residents may send mail from the facility. Residents may seal their outgoing letters and place them in the provided receptacle. All incoming mail will be delivered to the resident, and outgoing mail will be routed to the proper postal office within 24 hours of receipt by facility staff.

Residents are allowed to purchase stamps for use. Generally, there is no limit to the amount of correspondence residents may send at their own expense. Indigent residents (those who have no means of financial support and no funds in their account) will be provided postage allowance at government expense.

When residents depart the center or are transferred to another facility, only their legal mail will be forwarded to them. General correspondence will be endorsed "Return to Sender" and returned to the post office.

If residents receive funds in the mail, they will be taken to the processing area for the money to be placed into their account. The processing officer will provide a receipt for all funds received. Residents are cautioned not to have cash sent to them in the mail.

A resident may receive items that are determined to be of necessity for the sole purpose of travel or release from agency custody with approval of the ICE Deportation Officer. 

Before sending packages to residents, please contact ICE at (610) 374-0743 for further instructions.

Note that residents being removed from the United States are allowed one small piece of luggage. If a resident does not have such baggage, such luggage can be sent/delivered after receiving approval from Supervisory Deportation Officer. Please be advised that for security reasons, no electronic devices (cell phones, electric razors, laptop computers, radios, etc.) will be accepted.

Press & Media

The facility has a responsibility to protect the privacy and other rights of detainees and members of the staff. Therefore, interviews will be regulated to ensure the orderly and safe operation of the facility. Ordinarily, live television or radio interviews will not be permitted in the facility. For media inquiries about ICE activities, operations, or policies, contact the ICE Office of Public Affairs at

Personal Interviews

A news media representative who desires to conduct an interview with a resident must apply in writing to the Philadelphia Field Office, Office of Enforcement and Removal Operations, indicating familiarity with and agreement to comply with the rules and regulations of the facility as provided to that person by staff.

Resident Consent

A resident has the right not to be interviewed, photographed, or recorded by the media. Before interviewing, photographing, or recording the voice of a detainee, a visiting representative of the media must obtain written permission from that individual.


All FOIA and Privacy Act requests must be submitted on form G-639 (Freedom of Information / Privacy Act Request) or in letter format. All requests must contain the original, notarized signature of the subject in question. Please complete the form G-639 thoroughly and if writing a letter, be sure to include the full name, any other names used, date of birth, place of birth, A-number of the alien you are seeking information about, as well as your full name, address, and telephone number, so that we may contact you if we have any questions.

Mail your FOIA or Privacy Act request to:

U.S. Immigration and Customs Enforcement
Freedom of Information Act Office
800 North Capitol Street, NW, Room 585
Washington, D.C. 20536
Phone – 1 (866) 633-1182
Email –

Feedback or Complaints

We strive to provide quality service to people in our custody, their family, friends, and to their official representatives. If you believe that we have not lived up to this commitment, we would like to know. If we have met or exceeded your expectations, please let us know that as well. 

To comment on the services provided at this office, please write to:

Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
1600 Callowhill Street, 5th Floor
Philadelphia, PA 19130

If you feel that an ICE employee or contract services employee mistreated you and wish to make a complaint of misconduct, you may:

Contact the Field Office Director at:
Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
114 North 8th Street
Philadelphia, PA 19107
(215) 656-7164

Write the Office of Professional Responsibility:

Director, Office of Professional Responsibility
U.S. Immigration and Customs Enforcement
P.O. Box 14475
Pennsylvania Ave, NW
Washington, D.C. 20044

Contact the Joint Intake Center:

Phone Number: 1-877-2INTAKE

You may also contact the Department of Homeland Security, Office of Inspector General:

DHS Office of Inspector General
Attn: Office of Investigations - Hotline
245 Murray Drive, Building 410 Stop: 2600
Washington, DC 20528
Call: 1-800-323-8603
​Fax: 202-254-4292

1040 Berks Road
Leesport, PA 19533
United States

Updated: 09/27/2022