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South Texas Family Residential Center

San Antonio Field Office

Contacting a Detainee
Contacting a Detainee

If you need information about a resident that is housed at this center, you may call (830) 378-6500 between the hours of 8 a.m. and 10 p.m. When you call, please have the individual’s biographical information ready, including first, last and hyphenated names, any aliases he or she may use, date of birth and country of birth.

Residents cannot receive incoming calls. If you need to get in touch with a resident to leave an urgent message, you must call (830) 378-6500 and leave the resident’s full name, alien registration number and your name and telephone number where you can be reached. The resident will be given your message.

Legal & Case Information
Legal & Case Information

Immigration Court

For information about a matter before the immigration court, you may call 1-800-898-7180 to speak with them directly. Applications for relief from removal and other applications requested by the immigration judge must be filed directly with the immigration court.

Board of Immigration Appeals (BIA)

For information about a matter before the Board of Immigration Appeals (BIA), you may call (703) 605-1007 where you can obtain automated information or speak with a live representative during office hours.

Nationwide pro bono representatives listing →

To Post a Delivery Bond

Delivery bonds are posted when a person has been taken into ICE custody and placed into removal proceedings while in the United States. The person posting the bond must show proof of identity (valid Government-issued photo identification, passport, military ID, LPR card, driver’s license, etc.). This person (the obligor) is responsible for ensuring that the alien presents them self before an officer or representative of this agency whenever a request is made.

Bonds for aliens detained by ICE may be posted at ICE ERO bond acceptance offices nationwide, Monday through Friday (except public holidays) between the hours of 9 a.m. and 3 p.m., local time. For a list of ICE ERO bond acceptance offices nearest you or for bond information, click here. You must have the last name of the detainee and alien registration number before calling. Acceptable forms of payment to post a bond are money orders, cashier’s checks or certified checks. For all bonds $10,000 and over, the only accepted method of payment is a single cashier or certified check. Payments must be made payable to “U.S. Department of Homeland Security” or “Immigration and Customs Enforcement.”

Submitting a G-28

G-28s filed on behalf of detained non-citizens at this facility can now be accepted through the online platform ERO eFile. Facility staff will not have access to ERO eFile at this time; legal representatives should download copies of their submitted G-28 for any in-person or remote legal visit.

Hours of Visitation
Hours of Visitation

Friends and Family Visits

Seven days a week from 8 a.m. to 8 p.m., Sunday through Saturday, including holidays.

  • Residents may have an unlimited number of visits. Generally, visits will be a minimum 60 minutes per visit.
  • More time may be authorized by the Facility Administrator for family members traveling significant distances dependent upon the number of visitors and staff availability A number of visitors per visit may be restricted due to the volume of visits at any given time. Adult visitors must present a valid, verifiable government-issued identification card to enter the facility.
  • Minors who are visiting the center must be accompanied by an adult guardian (18 years or older). Minors must not be left unaccompanied in the Lobby waiting area, visiting room or any other area.

Attorney Visits

Legal representatives of residents are authorized to visit their clients during the following hours:

Seven days a week from 7 a.m. until 8 p.m., including holidays.

A list of pro bono (free) legal organizations will be posted in all resident neighborhoods and other appropriate areas. This list shall be updated quarterly. If a resident wishes to see a representative or paralegal from that organization, it is the resident’s responsibility to contact them for an appointment.

Consular Visits

Consular officials may meet with their detained nationals at any time. It is requested that prior arrangements be made with the ICE Supervisory Detention & Deportation Officer to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The ICE Supervisory Detention & Deportation Officer for this facility can be reached at (830) 378-6500.

Video Teleconferencing

Legal representatives may request Virtual Attorney Visitation (VAV) meetings or confidential legal phone calls with their clients or prospective clients by email at A CoreCivic staff member will email back with a confirmed date and time. Please see the posted flyer for details.

The email to should include:

  • Legal representative’s full name
  • Legal representative’s contact information, including phone number(s), email address, and Zoom ID or WebEx ID.
  • Resident's name
  • Resident's alien number
  • A few proposed times/dates for the requested VTC session
  • A scan of the legal representative’s government issued identification
  • A scan of the legal representative’s identification or documentation reflecting their status as an active legal representative, such as a state bar card, attorney license, paralegal license, or similar legal status.
  • A scan of the attorney’s DHS Form G-28 (unless this is a pre-representational)
  • If a legal assistant is the only legal representative to join the call, the email should also have attached a letter of authorization on the firm’s/organization’s letterhead and a scan of the assistant’s identification.

Legal representatives may also schedule VAV meetings by e-mail at or by phone to 830-378-6500 ext. 86541. Please note that legal representatives will be asked to provide, via email or fax, the required bar card/accreditation documents prior to scheduling the virtual attorney visit. All appointments for VAV meetings should be made 24 hours prior to the desired appointment time. Appointments are scheduled 7 a.m. to 7 p.m. and are in 30 to 60 minute increments. Legal representatives are not limited on the number of VAV appointments they can request, but no legal representative is permitted more than one 60-minute appointment with a detainee in a single day. The same guidelines for in-person attorney/client visits will apply to VAV meetings and legal calls. Only legal representatives, legal assistants, and interpreters will be allowed; no family or friends of the clients are permitted. The attorney and/or his/her agents may contact outside interpretation services during the call or session. The sessions will be confidential; a facility officer will be stationed outside of the confidential VAV room to ensure security by standing out of earshot but within eyeshot. The officer will knock 5 minutes before the cut off time. Please be advised that legal representatives and their staff are not permitted to video or audio record during any virtual or in-person visit or any call with non-citizens at the facility. Any violation of these rules may result in suspension or a permanent revocation of VAV user privileges.

Clergy Visits

Clergy may visit residents at any time, but must make prior arrangements with the Chaplain’s Office.

Visiting Restrictions

  • All family or other social visits are Contact.
  • No firearms or weapons of any kind are permitted in the center.
  • If visitors are or appear to be intoxicated, visitation will not be allowed.
  • All visitors are subject to search while in the center.
  • No items are to be given directly to a resident during a visit. Any property brought to a visit intended to be given to a resident must be turned over to staff for inventorying and receipting, prior to entering the visitation area. Residents are not allowed to receive contraband or perishable food items.
  • Visitors are not allowed to carry any items into the visitation area.

Search Procedures (prior to or during all visitations)

All individuals requesting admittance to the center or the visitation area are subject to a pat-down search of their person, an inspection of their belongings, and a metal scan search. Individuals refusing to cooperate with a reasonable search will not be admitted. No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the center.

Sending Items to Detainees
Sending Items to Detainees

Letters sent to residents must include the last four digits of the resident’s A-number (File Number), plus the sender’s name and address. To enhance the safety of the center, all incoming mail is subject to screening for contraband. The mail is not read upon opening, only inspected by the delivering officer. Residents may send mail from the center. Residents may seal their outgoing letters and place them in the provided receptacle. All incoming mail will be delivered to the resident, and outgoing mail will be routed to the proper postal office within 24 hours of receipt by center staff. A mail pick-up and delivery schedule is posted in all resident neighborhoods and appropriate areas.

Residents are allowed to purchase stamps for use. Generally, there is no limit to the amount of correspondence residents may send at their own expense. Indigent residents (those who have no means of financial support and no funds in their account) will be provided postage allowance at government expense.

When residents depart the center or are transferred to another center, only their legal mail will be forwarded to them. General correspondence will be endorsed "Return to Sender" and returned to the post office.

If residents receive funds in the mail, they will be taken to the processing area for the money to be placed into their account. The processing officer will provide a receipt for all funds received. Residents are cautioned not to have cash sent to them in the mail.

A resident may receive items that are determined to be of necessity for the sole purpose of travel or release from agency custody with approval of the Facility Administrator.

Before sending packages to residents, contact the Facility Administrator at the center at:

South Texas Family Residential Center
300 El Rancho Way
Dilley, TX 78017

Note that residents being removed from the United States are allowed one small piece of luggage. If a resident does not have such baggage, such luggage can be sent/delivered after receiving approval from Facility Administrator. Please be advised that for security reasons, no electronic devices (cell phones, electric razors, laptop computers, radios, etc.) will be accepted.

Press & Media
Press & Media

The facility has a responsibility to protect the privacy and other rights of detainees and members of the staff. Therefore, interviews will be regulated to ensure the orderly and safe operation of the facility. Ordinarily, live television or radio interviews will not be permitted in the facility. For media inquiries about ICE activities, operations, or policies, contact the ICE Office of Public Affairs at

Personal Interviews

A news media representative who desires to conduct an interview with a resident must apply in writing to the Atlanta Field Office, Office of Enforcement and Removal Operations, indicating familiarity with and agreement to comply with the rules and regulations of the facility as provided to that person by staff.

Resident Consent

A resident has the right not to be interviewed, photographed, or recorded by the media. Before interviewing, photographing, or recording the voice of a resident, a visiting representative of the media must obtain written permission from that individual.


All FOIA and Privacy Act requests must be submitted on form G-639 (Freedom of Information / Privacy Act Request) or in letter format. All requests must contain the original, notarized signature of the subject in question. Please complete the form G-639 thoroughly and if writing a letter, be sure to include the full name, any other names used, date of birth, place of birth, A-number of the alien you are seeking information about, as well as your full name, address, and telephone number, so that we may contact you if we have any questions.

Mail your FOIA or Privacy Act request to:

U.S. Immigration and Customs Enforcement
Freedom of Information Act Office
800 North Capitol Street, NW, Room 585
Washington, D.C. 20536
Phone – 1 (866) 633-1182
Email –

Feedback or Complaints
Feedback or Complaints

We strive to provide quality service to people in our custody, their family, friends, and to their official representatives. If you believe that we have not lived up to this commitment, we would like to know. If we have met or exceeded your expectations, please let us know that as well. 

To comment on the services provided at this office, please write to:

Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
1777 NE Loop 410, Suite 1500
San Antonio, TX 78217

If you feel that an ICE employee or contract services employee mistreated you and wish to make a complaint of misconduct, you may:

Contact the Field Office Director at:

Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
1777 NE Loop 410, Suite 1500
San Antonio, TX 78217

Write the Office of Professional Responsibility:

Director, Office of Professional Responsibility
U.S. Immigration and Customs Enforcement
500 12th Street, SW
Suite 1049
Mailstop 5099
Washington, DC 20536-5005

Contact the ICE OPR Integrity Coordination Center (ICC):


You may also contact the Department of Homeland Security, Office of Inspector General:

DHS Office of Inspector General
Attn: Office of Investigations - Hotline
245 Murray Drive, Building 410 Stop: 2600
Washington, DC 20528
Call: 1-800-323-8603
Fax: 202-254-4292

300 El Rancho Way
Dilley, TX 78017
United States