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Teller County Detention Center

Denver Field Office
288 County Road 29
Divide, CO, 80814
Teller County Detention Center

If you need information about a detainee that is housed at this facility, you may call (719) 687-7770 between the hours of 8 a.m. and 4 p.m. When you call, please have the individual’s biographical information ready, including first, last and hyphenated names, any aliases he or she may use, date of birth and country of birth.

Detainees cannot receive incoming calls. If you need to get in touch with a detainee to leave an urgent message, you must call (719) 687-7770 and leave the detainee’s full name, alien registration number and your name and telephone number where you can be reached. The detainee will be given your message.

Parking: Free public parking is available at the facility in the designated visitor’s parking lot and on the street.  

Accessibility for Individuals with Disabilities:  The facility does not discriminate based on disability and provides detainees with disability-related accommodations, as needed, to access its programs and activities.

  • Facility Main Telephone Line: (719) 687-7770
  • Field Office Main Telephone Line: (720) 873-2899

Immigration Court

For information about a matter before the immigration court, you may call 1-800-898-7180 to speak with them directly. Applications for relief from removal and other applications requested by the immigration judge must be filed directly with the immigration court.

Board of Immigration Appeals (BIA)

For information about a matter before the Board of Immigration Appeals (BIA), you may call (703) 605-1007 where you can obtain automated information or speak with a live representative during office hours.

Click the link for a list of pro bono representatives nationwide who might be able to assist you.

To Post a Delivery Bond

Delivery bonds are posted when a person has been taken into ICE custody and placed into removal proceedings while in the United States. The person posting the bond must show proof of identity (valid Government-issued photo identification, passport, military ID, LPR card, driver’s license, etc.). This person (the obligor) is responsible for ensuring that the alien presents them self before an officer or representative of this agency whenever a request is made.

Bonds for aliens detained by ICE may be posted at ICE ERO bond acceptance offices nationwide, Monday through Friday (except public holidays) between the hours of 9 a.m. and 3 p.m., local time. For a list of ICE ERO bond acceptance offices nearest you or for bond information, click here. You must have the last name of the detainee and alien registration number before calling. Acceptable forms of payment to post a bond are money orders, cashier’s checks or certified checks. For all bonds $10,000 and over, the only accepted method of payment is a single cashier or certified check. Payments must be made payable to “U.S. Department of Homeland Security” or “Immigration and Customs Enforcement.”

Friends and Family Visits

Schedule:  Personal visiting for inmates, not in disciplinary detention, will be permitted on scheduled posted days.  Disciplinary detention inmates must make a request to the Jail Sergeant for regular visits.

Frequency:  Inmates may be allowed up to two (2) visiting sessions per day, depending on the backlog of visits that day.  Each individual visit is limited to thirty (30) minutes.

Visiting Rules:  Visitors are subject to the following rules:

  • Visitors must be eighteen (18) years of age or older.  An adult parent or guardian must accompany children under the age of eighteen (18). No more than two (2) children with parent/guardian allowed to visit at one time, and only if space is available.
  • Visitors will be asked to provide photo identification with correct address.
  • Visitors must contact the control officer and announce their name and who they wish to visit.
  • No more than one visitor may visit an inmate at any particular time in the visitor’s booth.
  • When a visitor has children with them they will use the attorney non-contact visiting area when possible. 
  • Inmates and visitors will conduct themselves appropriately at all times.  Visitors who are intoxicated or acting out of order will not be permitted to visit.  When an inmate or visitor does not behave properly, the officer will terminate the visit and have the inmate returned to his/her cell.
  • Visitors will leave the visiting area when told to do so by the officer at the end of the visiting period.

Attorney Visits

Legal representatives of detainees are authorized to visit their clients during the following hours:

Attorneys, members of the criminal justice system, and counselors, will be allowed between 8:30 a.m. and 10:00 p.m., excluding meal times, lock downs, etc. 

Attorneys, members of the criminal justice system, and or counselors that wish a contact visit with any inmate, must call and schedule that official visit. 

A list of pro bono (free) legal organizations will be posted in all detainee housing units and other appropriate areas.  This list shall be updated quarterly. If a detainee wishes to see a representative or paralegal from that organization, it is the detainee’s responsibility to contact them for an appointment.

Consular Visits

Consular officials may meet with their detained nationals at any time.  It is requested that prior arrangements be made with the ICE Supervisory Deportation Officer to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The ICE Supervisory Deportation Officer for this facility can be reached at (719) 586-3002

Clergy Visits

See Attorney Visits above for hours.

Visiting Restrictions

  • All family or other social visits are Non-contact.
  • No firearms or weapons of any kind are permitted in the facility.
  • If visitors are or appear to be intoxicated, visitation will not be allowed.
  • All visitors are subject to search while in the facility.
  • Visitors are not allowed to pass or attempt to pass any items to detainees.
  • Visitors are not allowed to carry any items into the visitation area.
  • No food; No gum; No drinks; No smoking; No loitering in or near the Video Visitation Center; No animals permitted in the Criminal Justice Center or Visitation Center except for trained service animals.
  • Only necessary items may be brought into the building. Extra items should be secured in your vehicle or left at home.
  • Proper Government issued identification is required to visit. Proper identification must include your full name, a photo and date of birth.  If we can not ensure your identity, we will not allow you to visit in our facility.
  • Visitors exhibiting loud disruptive behavior or abusive language will be required to leave the facility and forfeit the remainder of their allotted visitation time.
  • Visits will be limited to three visitors to include children.

General Procedures

  • When a visitor arrives at the facility to visit, they will notify control as to who they wish to visit. Control officers will log visitor and inmate name.
  • An officer will escort the inmate to the visiting area.
  • An officer shall require the visitor to produce an ID and fill out a visitor’s pass to be attached to the inmates file.
  • A booking officer will keep visual supervision on the visiting area.
  • At the conclusion of the visit, the officer will advise the visitors to leave the visiting area and then escort the inmate(s) back to their respective housing areas.
  • It is up to the inmate to notify his/her visitors of any changes in the visiting times and dates.

Search Procedures (prior to or during all visitations)

All individuals requesting admittance to the facility or the visitation area are subject to a pat-down search of their person, an inspection of their belongings, and a metal scan search. Individuals refusing to cooperate with a reasonable search will not be admitted. No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas of this facility.

Letters sent to detainees must include the last four digits of the detainee’s A-number (File Number), plus the sender’s name and address. To enhance the safety of the facility, all incoming mail is subject to screening for contraband. The mail is not read upon opening, only inspected by the delivering officer. Detainees may send mail from the facility.  Detainees may seal their outgoing letters and place them in the provided receptacle.  All incoming mail will be delivered to the detainee, and outgoing mail will be routed to the proper postal office within 24 hours of receipt by facility staff. A mail pick-up and delivery schedule is posted in all housing units.

Detainees are allowed to purchase stamps for use. Generally, there is no limit to the amount of correspondence detainees may send at their own expense. Indigent detainees (those who have no means of financial support and no funds in their facility account) will be provided postage allowance at government expense.

When detainees depart the facility or are transferred to another facility, only their legal mail will be forwarded to them. General correspondence will be endorsed "Return to Sender" and returned to the post office.

If detainees receive funds in the mail, they will be taken to the processing area for the money to be placed into their account. The processing officer will provide a receipt for all funds received. Detainees are cautioned not to have cash sent to them in the mail.

A detainee may receive items that are determined to be of necessity for the sole purpose of travel or release from agency custody with approval of the ICE Deportation Officer.  Before sending packages to detainees, please contact:

Case Deportation Officer at:
DHS/ICE
935 SH67 South
Florence, CO  81226
719-586-3002

Note that detainees being removed from the United States are allowed one small piece of luggage.  If a detainee does not have such baggage, such luggage can be sent/delivered after receiving approval from Supervisory Deportation Officer. Please be advised that for security reasons, no electronic devices (cell phones, electric razors, laptop computers, radios, etc.) will be accepted.

The Facility has a responsibility to protect the privacy and other rights of detainees and members of the staff. Therefore, interviews will be regulated to ensure the orderly and safe operation of the Facility. Ordinarily, live television or radio interviews will not be permitted in the facility.  For media inquiries about ICE activities, operations, or policies, contact the ICE Office of Public Affairs (OPA) at (202) 732-4242 or email ICEMedia@ice.dhs.gov.

Personal Interviews

A news media representative who desires to conduct an interview with a detainee must apply in writing to the Denver Field Office, Office of Enforcement and Removal Operations, indicating familiarity with and agreement to comply with the rules and regulations of the facility as provided to that person by staff.

Detainee Consent

A detainee has the right not to be interviewed, photographed, or recorded by the media. Before interviewing, photographing, or recording the voice of a detainee, a visiting representative of the media must obtain written permission from that individual.

All FOIA and Privacy Act requests must be submitted on form G-639 (Freedom of Information / Privacy Act Request) or in letter format. All requests must contain the original, notarized signature of the subject in question. Please complete the form G-639 thoroughly and if writing a letter, be sure to include the full name, any other names used, date of birth, place of birth, A-number of the alien you are seeking information about, as well as your full name, address, and telephone number, so that we may contact you if we have any questions.

Mail your FOIA or Privacy Act request to:

U.S. Immigration and Customs Enforcement
Freedom of Information Act Office
800 North Capitol Street, NW, Room 585
Washington, D.C. 20536
Phone – 1-866-633-1182
Email – ICE-FOIA@dhs.gov

We strive to provide quality service to people in our custody, their family, friends, and to their official representatives. If you believe that we have not lived up to this commitment, we would like to know. If we have met or exceeded your expectations, please let us know that as well.  To comment on the services provided at this office, please write to:

Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
12445 E. Caley Avenue
Centennial, CO 80111

If you feel that an ICE employee or contract services employee mistreated you and wish to make a complaint of misconduct, you may:

Contact the Field Office Director:

Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
12445 E. Caley Avenue
Centennial, CO 80111
720-873-2899

Write the Office of Professional Responsibility:

Director, Office of Professional Responsibility
U.S. Immigration and Customs Enforcement
P.O. Box 14475
Pennsylvania Ave, NW
Washington, D.C. 20044

Contact the Joint Intake Center:

Phone Number: 1-877-2INTAKE
Email: Joint.Intake@dhs.gov

You may also contact the Department of Homeland Security, Office of Inspector General:

DHS Office of Inspector General/MAIL STOP 0305
Attn: Office of Investigations - Hotline
245 Murray Lane SW
Washington, DC 20528-0305
Call: 1-800-323-8603
​Fax: 202-254-4297 

Last Reviewed/Updated: 09/10/2018