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Allen Parish Public Safety Complex

New Orleans Field Office

Contacting a Detainee

If you need information about a detainee that is housed at this facility, you may call (337) 639-4353 between the hours of 9 a.m. and 3 p.m. When you call, please have the individual's biographical information ready, including first, last and hyphenated names, any aliases he or she may use, date of birth and country of birth.

Non-citizens cannot receive incoming calls. If you need to get in touch with a detainee to leave an urgent message, you must call (337) 639-4353 and leave the non-citizen's full name, alien registration number and your name and telephone number where you can be reached. The non-citizen will be given your message.

Legal & Case Information

Immigration Court

For information about a matter before the immigration court, you may call 1-800-898-7180 to speak with them directly. Applications for relief from removal, and other applications requested by the immigration judge must be filed directly with the immigration court.

Board of Immigration Appeals (BIA)

For information about a matter before the Board of Immigration Appeals (BIA), you may call (703) 605-1007 where you can obtain automated information or speak with a live representative during office hours.

Nationwide pro bono representatives listing →

To Post a Departure or Delivery Bond

Delivery bonds are posted when a person has been taken into ICE custody and placed into removal proceedings while in the United States. The person posting the bond must show proof of identity (valid Government-issued photo identification, passport, military ID, LPR card, driver's license, etc.). This person (the obligor) is responsible for ensuring that the alien presents them self before an officer or representative of this agency whenever a request is made.

Bonds for non-citizens detained by ICE may be posted at ICE ERO bond acceptance offices nationwide, Monday through Friday (except public holidays) between the hours of 9 a.m. and 3 p.m., local time. For a list of ICE ERO bond acceptance office nearest you or for bond information, click here. You must have the last name of the detainee and alien registration number before calling. Acceptable forms of payment to post a bond are money orders, cashier's checks or certified checks. For all bonds $10,000 and over, the only accepted method of payment is a single cashier or certified check. Payments must be made payable to " U.S. Department of Homeland Security" or "Immigration and Customs Enforcement."

Hours of Visitation

Friends and Family Visits

Days and hours: Seven days a week from 11am to 5pm.

Visitors must present a valid verifiable government-issued identification card to enter the facility.

Visits shall not exceed one (1) hour per non-citizen.

Minors who are visiting the facility must be accompanied by an adult guardian (18 years or older). Minors must not be left unaccompanied in the waiting room, visiting room or any other area.

Attorney Visits

Legal representatives of detainees are authorized to visit their clients during the following hours: Professional visits may be conducted at any reasonable hour, excluding mealtimes and night lockdown. The Warden may approve any departure from this procedure.

Days and hours: Seven days a week from 7am to 7pm.

A list of pro bono (free) legal organizations will be posted in all non-citizen housing units and other appropriate areas. This list shall be updated quarterly. If a detainee wishes to see a representative or paralegal from that organization, it is the detainee's responsibility to contact them for an appointment.

Consular Visits

Consular officials may meet with their detained nationals at any time. It is requested that prior arrangements be made with the ICE Supervisory Deportation Officer to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The ICE Supervisory Deportation Officer in charge of the facility can be reached at (318) 335- 7500.

Clergy Visits

Clergy may visit detainees at any time, but must make prior arrangements with the Religious Coordinator at (337) 389-7079.

Visiting Restrictions

  • All family or other social visits are non-contact.
  • No firearms or weapons of any kind are permitted in the facility.
  • If visitors are or appear to be intoxicated, visitation will not be allowed.
  • All visitors are subject to search while in the facility.
  • Visitors are not allowed to pass or attempt to pass any items to detainees.
  • Visitors are not allowed to carry any items into the visitation area.
    • Exception: Visitors entering the facility for a visit, will only be allowed (1) set of car keys on his/her person. If an infant/toddler is with the visitor, then also allowed is one (1) diaper/pull up, and one (1) bottle of formula.

Dress Requirements for Visitors

The facility will not allow any visitor who is intoxicated or disorderly to visit with an inmate/detainee.  All visitors entering the APPSC must be appropriately dressed.  Failure to comply will result in denial of admission to the grounds and or visiting room. The following are prohibited:

  • Outer wear and hooded clothing:
    This includes but is not limited to, overcoats, winter jackets hooded sweatshirts.

  • Tight fitting or provocative clothing:
    Short skirts, short shorts, tank tops, strapless or spaghetti straps, low cut halter tops, see through clothing, bare midriffs, bare feet, bathing suits are all prohibited. Skirts and shorts may not be shorter than above the knee.

Search Procedures (prior to or during all visitations)

All individuals requesting admittance to the facility, or the visitation area are   subject to a pat-down search of their person, an inspection of their belongings, and a metal scan search. Individuals refusing to cooperate with a reasonable search will not be admitted. No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas of this facility.

Sending Items to Non-citizens

Letters sent to non-citizens must include the last four digits of the non-citizen's A-number (Alien Number), plus the sender's name and address. To enhance the safety of the facility, all incoming mail is subject to screening for contraband. The mail is not read upon opening, only inspected by the delivering officer. Non-citizens may send mail from the facility. Non-citizens may  seal their outgoing letters and place them in the provided receptacle. All incoming mail will be delivered to the non-citizen, and outgoing mail will be routed to the proper postal office within 24 hours of receipt by facility staff. A mail pick-up and delivery schedule are posted in all housing units.

Non-citizens are allowed to purchase stamps for use. Generally, there is no limit to the amount of correspondence non-citizens may send at their own expense. Indigent non-citizens (those who have no means of financial support and no funds in their facility account) will be provided postage allowance at government expense.

When non-citizens depart the facility or are transferred to another facility, only their legal mail will be forwarded to them. General correspondence will be endorsed "Return to Sender" and returned to the post office.

Cash in possession of a non-citizen, at the time of his arrival to the facility, will be deposited/receipted to his trust account. Money may also be deposited to a non-citizen’s trust account via computer to: ForecommSolutions.com

Allen Parish Sheriff Office:
Detainee's full name and A-number
P.O. Box 278 Oberlin, La 70655

Note: Cashier's check or money order must include the non-citizen's full name and A-number.

A non-citizen may receive items that are determined to be of necessity for the sole purpose of travel or release from agency custody with approval of the ICE Deportation Officer.

Before sending packages to non-citizens, contact the facility mail clerk at:

Kimberly Plummer
(337) 639-4353 Ext 351
7340 Highway 26 W, Oberlin, LA 70655

Note that non-citizens being removed from the United States are allowed one small piece of luggage. If a non-citizen does not have such baggage, such luggage can be sent/delivered after receiving approval from the Supervisory Deportation Officer. Please be advised that for security reasons, no electronic devices (cell phones, electric razors, laptop computers, radios, etc.) will be accepted.

Press & Media

The Facility has a responsibility to protect the privacy and other rights of non-citizens and members of the staff. Therefore, interviews will be regulated to ensure the orderly and safe operation of the Facility. Ordinarily, live television or radio interviews will not be permitted in the facility. Press should contact: Sheriff Douglas Hebert at (337) 639-3083 for further information.

Personal Interviews

A news media representative who desires to conduct an interview with a detainee must apply in writing to the Oakdale Office of Enforcement and Removal Operations, at 1010 East Whatley Road, Oakdale LA 71463, (318) 335-7500, indicating familiarity with an agreement to comply with the rules and regulations of the facility as provided to that person by staff.

Non-citizen Consent

A non-citizen has the right not to be interviewed, photographed, or recorded by the media. Before interviewing, photographing, or recording the voice of a non-citizen, a visiting representative of the media must obtain written permission from that individual.

FOIA

All FOIA and Privacy Act requests must be submitted on form G-639 (Freedom of Information / Privacy Act Request) or in letter format. All requests must contain the original, notarized signature of the subject in question. Please complete the form G-639 thoroughly and if writing a letter, be sure to include the full name, any other names used, date of birth, place of birth, A-number of the non-citizen you are seeking information about, as well as your full name, address, and telephone number, so that we may contact you if we have any questions.

Mail your FOIA or Privacy Act request to:

U.S. Immigration and Customs Enforcement
Freedom of Information Act Office
800 North Capitol Street, NW, Room 585
Washington, D.C. 20536

Phone – 1-866-633-1182
Email – ICE-FOIA@dhs.gov

Feedback or Complaints

We strive to provide quality service to people in our custody, their family, friends, and to their official representatives. If you believe that we have not lived up to this commitment, we would like to know. If we have met or exceeded your expectations, please let us know that as well. To comment on the services provided at this office, please write to:

Assistant Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
1010 East Whatley Rd.
Oakdale LA 71463 
(318) 335-7500

If you feel that an ICE employee or contract services employee mistreated you and wish to make a complaint of misconduct, you may:

Contact the Field Office Director at:

Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
1250 Poydras Suite 325
New Orleans, LA 70113

Write the Office of Professional Responsibility:

Director, Office of Professional Responsibility
U.S. Immigration and Customs Enforcement
P.O. Box 14475
Pennsylvania Ave, NW
Washington, D.C. 20044

Contact the Joint Intake Center:

Phone Number: 1-877-2INTAKE
Email: Joint.Intake@dhs.gov

You may also contact the Department of Homeland Security, Office of Inspector General:

DHS Office of Inspector General
Attn: Office of Investigations - Hotline
245 Murray Drive, Building 410 Stop: 2600
Washington, DC 20528
Call: 1-800-323-8603
​Fax: 202-254-4292
DHSOIGHOTLINE@DHS.GOV

7340 Highway 26 W
Oberlin, LA 70655
United States

Updated: 08/11/2021