Skip to main content

Clinton County Jail

Buffalo Field Office

Contacting a Detainee
Contacting a Detainee

If you need information about a detainee that is housed at this facility, you may call (518) 565-4343 between the hours of 8 a.m. and 4 p.m. When you call, please have the individual’s biographical information ready, including first, last and hyphenated names, any aliases he or she may use, date of birth and country of birth.

Detainees cannot receive incoming calls. If you need to get in touch with a detainee to leave an urgent message, you must call (518) 565-4343 and leave the detainee’s full name, alien registration number and your name and telephone number where you can be reached. The detainee will be given your message.

Legal & Case Information
Legal & Case Information

Immigration Court

For information about a matter before the immigration court, you may call 1-800-898-7180 to speak with them directly. Applications for relief from removal and other applications requested by the immigration judge must be filed directly with the immigration court.

Board of Immigration Appeals (BIA)

For information about a matter before the Board of Immigration Appeals (BIA), you may call (703) 605-1007 where you can obtain automated information or speak with a live representative during office hours.

Nationwide pro bono representatives listing →

To Post a Delivery Bond

Delivery bonds are posted when a person has been taken into ICE custody and placed into removal proceedings while in the United States. The person posting the bond must show proof of identity (valid Government-issued photo identification, passport, military ID, LPR card, driver’s license, etc.). This person (the obligor) is responsible for ensuring that the alien presents them self before an officer or representative of this agency whenever a request is made.

Bonds for aliens detained by ICE may be posted at ICE ERO bond acceptance offices nationwide, Monday through Friday (except public holidays) between the hours of 9 a.m. and 3 p.m., local time. For a list of ICE ERO bond acceptance offices nearest you or for bond information, click here. You must have the last name of the detainee and alien registration number before calling. Acceptable forms of payment to post a bond are money orders, cashier’s checks or certified checks. For all bonds $10,000 and over, the only accepted method of payment is a single cashier or certified check. Payments must be made payable to “U.S. Department of Homeland Security” or “Immigration and Customs Enforcement.”

Sending Non-Confidential Messages to Detained Noncitizens

This facility has tablets. You can access information on how to send a non-confidential message at:

Other Legal Access Related Communications

Requests for case information pertaining to noncitizens detained at the Clinton County Jail be sent to Please note that this mailbox does not accept applications for Stay of Removal or Case Appeals.

Contacting the Deportation Officer

To ascertain the identity of your client’s Deportation Officer, contact the Buffalo Field Office/Champlain Sub-office to obtain that information at (518) 298-5600. Please note that a G-28 must be on file for any information to be disclosed.

Submitting a G-28

G-28s filed on behalf of detained non-citizens at this facility can now be accepted through the online platform ERO eFile. Facility staff will not have access to ERO eFile at this time; legal representatives should download copies of their submitted G-28 for any in-person or remote legal visit.

Hours of Visitation
Hours of Visitation

Friends and Family Visits

Detainees will be allowed two visits per week at one hour per visit and one visit per day.

Visitation is available during the days and times prescribed in the schedule below.

Day Visitation Time
Tuesday 8 a.m. to 11 a.m.
12:15 p.m. to 2:15 p.m.
Thursday 8 a.m. to 11 a.m.
12:15 p.m. to 2:15 p.m.
Saturday 8 a.m. to 11 a.m.
12:15 p.m. to 2:15 p.m.
Sunday 8 a.m. to 11 a.m.
12:15 p.m. to 2:15 p.m.
  • To ensure adequate time to process visitors through security, all visitors must arrive 45 minutes prior to the scheduled visit time. All visitors must pass metal detection screening to be admitted into visitation.
  • Visit Clinton County Jail online .

Attorney Visits

Legal representatives of detainees are authorized to visit their clients during the following hours:

Attorneys and/or paralegals may visit detainees seven days a week from 8 a.m. until 8 p.m., including holidays with a 24 hour advance notice to adequately schedule an interview room. The only exception is during detainee meals and facility lockdown. Attorney and/or paralegal visits outside these hours must be requested and approved by the jail administrator.

A list of pro bono (free) legal organizations will be posted in all detainee housing units and other appropriate areas. This list shall be updated quarterly. If a detainee wishes to see a representative or paralegal from that organization, it is the detainee’s responsibility to contact them for an appointment.

Legal Calls or Video Teleconferencing

Attorneys will have to call the facility’s main line to set up the appointment. The facility staff will contact ERO staff to confirm attorney information. There are three different options including: Webex, Microsoft Teams, Zoom.

Consular Visits

Consular officials may meet with their detained nationals at any time. It is requested that prior arrangements be made with the ICE Supervisory Deportation Officer to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The ICE Supervisory Deportation Officer for this facility can be reached at (518) 298-5600.

Clergy Visits

Clergy may visit detainees at any time, but must make prior arrangements with the Chaplain’s Office.

Visiting Restrictions

  • All visitors must provide valid and proper identification that may consist of:
    • Valid photo driver’s license
    • Valid photo non-driver’s ID
    • Valid photo passport
    • Valid photo Dept. of Social Services ID, with birth date
    • Valid photo school identification, with birth date—accompanied by copy of birth certificate
    • Temporary non-photo driver’s ID or license, accompanied by birth certificate and legitimate photo ID
    • Birth certificates for children and newborns must be presented as identification
  • Visitors under the age of 18 must be accompanied by a parent or legal guardian or have a “Visitor Registration Form” filled out and notarized by the same allowing such visitation. Proper identification must also be presented. Children are to be supervised during the entire visit. They are to remain seated on the parent or guardian’s lap or they will be asked to leave the visiting area.
  • All family or other social visits are non-contact.
  • No firearms or weapons of any kind are permitted in the facility.
  • If visitors are or appear to be intoxicated, visitation will not be allowed.
  • All visitors are subject to search while in the facility.
  • There will be no loud, vulgar or obscene language used during or while in the visitation area.
  • Visitors are not allowed to pass or attempt to pass any items to detainees.
  • Visitors are not allowed to carry any items into the visitation area.
  • All visitors must be appropriately dressed. Clothing with excessive metal (buttons, zippers, etc.), hooded sweat shirts, sleeveless shirts, halter tops, tank tops, white t-shirts, mini-skirts (skirts must reach below the knees), under-wire bras, mesh type garments, or tight-fitting or see through clothing is strictly prohibited. It will be at the discretion of the Lobby Officer whether or not visitors will be allowed. All hair items must be removed before entering the visiting room.
  • Items such as hand bags or any other objects must be placed in a locker in the lobby or left in their vehicles. The Clinton County Correctional Facility is not responsible for lost or stolen items. Pets are not allowed inside any area of the facility.
  • There is to be no food or drinks in the visiting area.
  • During an emergency, visitors are to remain seated, stay calm and follow the direction of the visiting room officer.
  • Any display of violent or abusive behavior toward your visitor or the officer will result in the loss of your visitation, or restrictions being placed on your visitation .

Search Procedures (prior to or during all visitations)

  • All visitors are subject to search of their person or any items they carry onto the premises. Anything not disclosed or found during a search will be deemed contraband and will result in the loss of the visiting privileges, as well as possible criminal charges.
  • Visitors will be passed through a metal detector. VISITORS WHO HAVE PACE MAKERS MUST INFORM THE LOBBY OFFICER PRIOR TO PASSING THROUGH. Proper documentation must be provided stating that such device is present, or that they have prosthetic devices that may set off the detector. If the visitor does not pass metal detection, they will not be allowed to visit.
  • No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas of this facility.
Sending Items to Detainees
Sending Items to Detainees

Letters sent to detainees must include the last four digits of the detainee’s A-number (File Number), plus the sender’s name and address.  To enhance the safety of the facility, all incoming mail is subject to screening for contraband. The mail is not read upon opening, only inspected by the delivering officer.  Detainees may send mail from the facility.  Detainees may seal their outgoing letters and place them in the provided receptacle.  All incoming mail will be delivered to the detainee, and outgoing mail will be routed to the proper postal office within 24 hours of receipt by facility staff. A mail pick-up and delivery schedule is posted in all housing units.

Packages sent to detainees may include only the following:

  • WHITE underwear or boxers (not both)
  • WHITE t-shirts (short-sleeve, no pockets)
  • Female detainees may receive bras (WHITE, NO UNDERWIRE)
  • WHITE socks
  • Books (no hard cover)
  • Magazines
  • Newspaper
  • Pictures (no Polaroid)
  • Items such as shoes, glasses or contacts must be approved by the medical department in writing before they will be allowed into the facility.

Letters and packages may be sent to detainees at the following address:

(Inmate Name)
Clinton County Jail
25 McCarthy Drive
Plattsburgh, NY  12901

Detainees are allowed to purchase stamps for use. Generally, there is no limit to the amount of correspondence detainees may send at their own expense. Indigent detainees (those who have no means of financial support and no funds in their facility account) will be provided postage allowance at government expense.

When detainees depart the facility or are transferred to another facility, only their legal mail will be forwarded to them. General correspondence will be endorsed "Return to Sender" and returned to the post office.

Detainees are cautioned not to have cash sent to them in the mail.  There are three ways to deposit money in a detainee’s commissary account:

  • Through the kiosk machine in the main lobby (24 hours a day)
  • Online: (facility code 5500; pay code location 5500)
  • By calling 1-888-277-2535

The person depositing money (any of the three ways) will need the following information about the detainee:

  • Detainee housing number (CHN#)
  • Detainee birth date (with the full year entered, i.e. 1983)
  • Correct spelling of detainee’s last name

A detainee may receive items that are determined to be of necessity for the sole purpose of travel or release from agency custody with approval of the ICE Supervisory Deportation Officer. Before sending packages to detainees, the sender must obtain the approval of the Supervisory Deportation Officer.

Note that detainees being removed from the United States are allowed one small piece of luggage. If a detainee does not have such baggage, such luggage can be sent/delivered to the local ICE office after receiving approval from Supervisory Deportation Officer. Please be advised that for security reasons, no electronic devices (cell phones, electric razors, laptop computers, radios, etc.) will be accepted.

Department of Homeland Security
Immigration and Customs Enforcement
Property Officer
237 West Service Road, Unit 8
Champlain, NY 12919
(Detainee name must appear on shipping label)

Press & Media
Press & Media

The facility has a responsibility to protect the privacy and other rights of detainees and members of the staff. Therefore, interviews will be regulated to ensure the orderly and safe operation of the facility. Ordinarily, live television or radio interviews will not be permitted in the facility. For media inquiries about ICE activities, operations, or policies, contact the ICE Office of Public Affairs at

Personal Interviews

A news media representative who desires to conduct an interview with a detainee must apply in writing to the Atlanta Field Office, Office of Enforcement and Removal Operations, indicating familiarity with and agreement to comply with the rules and regulations of the facility as provided to that person by staff.

Detainee Consent

A detainee has the right not to be interviewed, photographed, or recorded by the media. Before interviewing, photographing, or recording the voice of a detainee, a visiting representative of the media must obtain written permission from that individual.


All FOIA and Privacy Act requests must be submitted on form G-639 (Freedom of Information / Privacy Act Request) or in letter format. All requests must contain the original, notarized signature of the subject in question. Please complete the form G-639 thoroughly and if writing a letter, be sure to include the full name, any other names used, date of birth, place of birth, A-number of the alien you are seeking information about, as well as your full name, address, and telephone number, so that we may contact you if we have any questions.

Mail your FOIA or Privacy Act request to:

U.S. Immigration and Customs Enforcement
Freedom of Information Act Office
800 North Capitol Street, NW, Room 585
Washington, D.C. 20536
Phone – 1 (866) 633-1182
Email –

Feedback or Complaints
Feedback or Complaints

We strive to provide quality service to people in our custody, their family, friends, and to their official representatives. If you believe that we have not lived up to this commitment, we would like to know. If we have met or exceeded your expectations, please let us know that as well. 

To comment on the services provided at this office, please write to:

Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
130 Delaware Avenue
Buffalo, New York 14202

If you feel that an ICE employee or contract services employee mistreated you and wish to make a complaint of misconduct, you may:

Contact the Field Office Director at:
Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
130 Delaware Avenue
Buffalo, New York 14202
(716) 843-7600

Write the Office of Professional Responsibility:

Director, Office of Professional Responsibility
U.S. Immigration and Customs Enforcement
500 12th Street, SW
Suite 1049
Mailstop 5099
Washington, DC 20536-5005

Contact the ICE OPR Integrity Coordination Center (ICC):


You may also contact the Department of Homeland Security, Office of Inspector General:

DHS Office of Inspector General
Attn: Office of Investigations - Hotline
245 Murray Drive, Building 410 Stop: 2600
Washington, DC 20528
Call: 1-800-323-8603
Fax: 202-254-4292

25 McCarthy Drive
Plattsburgh, NY 12901
United States