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Elmore County Detention Center (Elmore County Jail)

Salt Lake City Field Office

Contacting a Detainee
Contacting a Detainee

If you need information about a detainee that is housed at this facility, you may call (208) 587-9103 between the hours of Mon-Fri 8 a.m. - 5 p.m. When you call, please have the individual’s biographical information ready, including first, last and hyphenated names, any aliases he or she may use, date of birth and country of birth.

Detainees cannot receive incoming calls. If you need to get in touch with a detainee to leave an urgent message, you must call (208) 587-9103 and leave the detainee’s full name, alien registration number and your name and telephone number where you can be reached. The detainee will be given your message.

This facility has tablets. You can access information on how to send a non-confidential messaging at:

Legal & Case Information
Legal & Case Information

Immigration Court

For information about a matter before the immigration court, you may call 1-800-898-7180. If you need to speak to the Immigration Court in Salt Lake City directly you may call (801) 524-3000. Applications for relief from removal and other applications and forms requested by the immigration judge must be filed directly with the immigration court.

Board of Immigration Appeals (BIA)

For information about a matter before the Board of Immigration Appeals (BIA), you may call (703) 605-1007 where you can obtain automated information or speak with a live representative during office hours.

Click the link for a list of pro bono representatives nationwide who might be able to assist you.

To Post a Delivery Bond

In some cases, a detainee might be eligible for an immigration or delivery bond (an amount of money set as collateral and a promise to “deliver” to all immigration court and ICE check-in appointments). Delivery bonds are posted when a noncitizen person has been taken into ICE custody and placed into removal proceedings while in the United States. The individual posting the bond must show proof of identity (valid Government-issued photo identification, passport, military ID, LPR card, driver’s license, etc.). This individual (the obligor) is responsible for ensuring that the alien presents them self before an officer or representative of this agency whenever a request is made.

Bonds for noncitizen persons detained by ICE may be posted at ICE ERO bond acceptance offices nationwide, Monday through Friday (except public holidays) between the hours of 9 a.m. and 3 p.m., local time. For a list of ICE ERO bond acceptance offices nearest you or for bond information, click here. You must have the last name of the detainee and alien registration number before calling. Acceptable forms of payment to post a bond are money orders, cashier’s checks or certified checks. For all bonds $5,000 and over, the only accepted method of payment is a single cashier or certified check. Payments must be made payable to “U.S. Department of Homeland Security”.

Sending Non-Confidential Messages to Detained Noncitizens

This facility has tablets. You can access information on how to send a non-confidential message at:

For requests for immigration case information pertaining to noncitizens detained at the Elmore County Detention Center, please call the ERO office in Boise, ID at (208) 685-6635.

Other Legal Access Related Communications

Requests for case information pertaining to noncitizens detained at the Elmore County Detention Center be sent to Please note that this mailbox does not accept applications for Stay of Removal or Case Appeals.

Contacting the Deportation Officer

To ascertain the identity of your client’s Deportation Officer, contact the ERO Boise Sub-Office at (208) 685-6635. Please note that a G-28 must be on file for any information to be disclosed.

Submitting a G-28

G-28s filed on behalf of detained non-citizens at this facility can now be accepted through the online platform ERO eFile. Facility staff will not have access to ERO eFile at this time; legal representatives should download copies of their submitted G-28 for any in-person or remote legal visit.

Hours of Visitation
Hours of Visitation

Friends and Family Visits

  • Inmates are permitted to have three free visits per week.
  • All personal visits are subject to monitoring and recording.
  • Visits must be scheduled in advance. On-site and remote (online) visits are available.
    • To schedule either an on-site or remote video visit, you must first create a visitation account.
      • There are 3 ways to create an account.
    • Once your account is set up, you may schedule a visit. Although not required, it is recommended you schedule your visit at least 24 hours in advance so the detainee will have the opportunity to accept the visit.
    • Visiting Rules
      • No nudity or explicit sexual behavior. Violation of this rule may result in disciplinary action and administrative suspension.
      • No threats of intimidation or harm. Violation of this rule may result in disciplinary action and administrative suspension.
      • No misrepresentation of identity. Violation of this rule may result in disciplinary action and administrative suspension.
    • Remote Visiting Rules
      • No third-party participation. If an inmate gives or sells their visit to another inmate, the inmate and visitor account may be suspended.
    • On-site Visiting Rules
      • All personal visits will be conducted on the visitation kiosks located behind door 6 of the jail lobby.
      • A parent or legal guardian must accompany children under 18 years of age.
      • Parents and/or guardians of young children who become disruptive to other visitors or staff will be asked to leave and the visit may be terminated.
      • Children must be under the control of an adult at all times and may not be left unattended in the lobby areas, automobiles, or on detention grounds.
    • Any violations of the visitation rules may result in immediate termination of the visit and temporary suspension of the visitation privilege.

Attorney Visits

Legal representatives of detainees are authorized to visit their clients

Seven days a week (24/7/365)

A list of pro bono (free) legal organizations will be posted in all detainee housing units and other appropriate areas. This list shall be updated quarterly. If a detainee wishes to see a representative or paralegal from that organization, it is the detainee’s responsibility to contact them for an appointment.

Legal Calls or Video Teleconferencing

Please contact the jail at (208) 587-9103 for the process to establish a legal call excluded from monitoring and recording.

Consular Visits

Consular officials may meet with their detained nationals at any time. It is required that consular officials bring appropriate credentials when they visit the facility.

Clergy Visits

Clergy may visit detainees at any time but must make prior arrangements with the jail by calling (208) 587-9103.

Visiting Restrictions

  • No firearms or weapons of any kind are permitted in the facility.
  • If visitors are or appear to be intoxicated, visitation will not be allowed.
  • All visitors are subject to search while in the facility.
  • Visitors are not allowed to pass or attempt to pass any items to detainees.
  • Visitors are not allowed to carry any items into the visitation area.

Search Procedures (prior to or during all visitations)

All individuals requesting admittance to the facility, or the visitation area are subject to a pat-down search of their person, an inspection of their belongings, and a metal scan search. Individuals refusing to cooperate with a reasonable search will not be admitted. No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas of this facility.

Sending Items to Detainees
Sending Items to Detainees

Gifts to Detainees

Detainees incarcerated in the Elmore County Jail can receive gifts and money directly from friends and family. If you would like to deposit money on an inmate’s account, you may do so by

  • Using the kiosk in the lobby of the jail
  • Using
  • Calling 1-855-836-3364

Detainees can use the money deposited into their account to purchase snacks, hygiene and stationary items.

To purchase a gift package or commissary for an inmate, you may do so by visiting

Inmates can receive paperback books and magazines through a publisher or retail outlet only. If books or magazines are purchased for an inmate, they must be mailed directly to the jail from the distributer.

Mail for Detainees

Letters sent to detainees must include:

  • The detainee’s full name legibly written on the front of the envelope with in care of Elmore County Detention Center and the jail’s address
  • The sender’s complete and correct name and return address.
  • Do not include letters in your envelope from anybody besides yourself. (Letters from children are an exception)
  • Do not put tape, stickers or attachments on the envelope or letter.
  • Do not send musical or electronic cards.
  • Do not send photos on polaroid
  • Do not sent nude photographs.
  • Do not send extra stamps, paper or envelopes.
  • Do not spray letters or envelopes with perfume, cologne or any other chemical.

Mail that violates any of the above rules will be returned to sender.

To enhance the safety of the facility, all incoming mail is subject to screening for contraband. The mail is not read upon opening, only inspected by the delivering officer.

Detainees may send mail from the facility. Detainees may place their outgoing letters in the provided receptacle. All incoming mail will be delivered to the detainee, and outgoing mail will be routed to the proper postal office within 24 hours of receipt by facility staff. Mail pick-up and delivery schedules are posted in all housing units.

Detainees are allowed to purchase stamps for use. Generally, there is no limit to the amount of correspondence detainees may send at their own expense. Indigent detainees (those who have no means of financial support and no funds in their facility account) will be provided a preset amount of postage.

When detainees depart the facility or are transferred to another facility, only their legal mail will be forwarded to them. General correspondence will be endorsed "Return to Sender" and returned to the post office.

If detainees receive funds in the mail, they will be taken to the processing area for the money to be placed into their account. The processing officer will provide a receipt for all funds received. Detainees are cautioned not to have cash sent to them in the mail.

With ICE Deportation Officer approval, the jail will accept some items that are determined to be of necessity for the sole purpose of travel or release from agency custody that can go directly into the detainee’s property.

Note: Detainees being removed from the United States are allowed one small piece of luggage. If a detainee does not have such baggage. A backpack or “carry-on” sized bag can be sent/delivered AFTER approval from the Supervisory Deportation Officer. The bag should be delivered to the ICE office in Boise, ID.

For security reasons, no electronic devices (electric razors, laptop computers, radios, weapons, clippers with knives, liquids, etc.) will be accepted.

Press & Media
Press & Media

The facility has a responsibility to protect the privacy and other rights of detainees and members of the staff. Therefore, interviews will be regulated to ensure the orderly and safe operation of the facility. Ordinarily, live television or radio interviews will not be permitted in the facility. For media inquiries about ICE activities, operations, or policies, contact the ICE Office of Public Affairs at

Personal Interviews

A news media representative who desires to conduct an interview with a detainee must apply in writing to the ICE Enforcement and Removal Operations Salt Lake City Field Office, indicating familiarity with an agreement to comply with the rules and regulations of the facility as provided to that person by staff.

Detainee Consent

A detainee has the right not to be interviewed, photographed, or recorded by the media. Before interviewing, photographing, or recording the voice of a detainee, a visiting representative of the media must obtain written permission from that individual.


All FOIA and Privacy Act requests must be submitted on form G-639 (Freedom of Information / Privacy Act Request) or in letter format. All requests must contain the original, notarized signature of the subject in question. Please complete the form G-639 thoroughly and if writing a letter, be sure to include the full name, any other names used, date of birth, place of birth, A-number of the alien you are seeking information about, as well as your full name, address, and telephone number, so that we may contact you if we have any questions.

Mail your FOIA or Privacy Act request to:

U.S. Immigration and Customs Enforcement
Freedom of Information Act Office
800 North Capitol Street, NW, Room 585
Washington, D.C. 20536
Phone – 1-866-633-1182
Email –

Feedback or Complaints
Feedback or Complaints

We strive to provide quality service to people in our custody, their family, friends, and to their official representatives. If you believe that we have not lived up to this commitment, we would like to know. If we have met or exceeded your expectations, please let us know that as well. To comment on the services provided at this office, please write to:

Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
2975 Decker Lake Drive, Suite 200
West Valley City, Utah 84119

If you feel that an ICE employee or contract services employee mistreated you and wish to make a complaint of misconduct, you may:

Call the local ICE ERO office (in Boise, ID) at (208) 685-6635.

Contact the Field Office Director: (801) 886-7400

Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
2975 Decker Lake Drive, Suite 200, West Valley City, Utah 84119

Write the Office of Professional Responsibility:

Director, Office of Professional Responsibility
U.S. Immigration and Customs Enforcement
500 12th Street, SW
Suite 1049
Mailstop 5099
Washington, DC 20536-5005

Contact the ICE OPR Integrity Coordination Center (ICC):


You may also contact the Department of Homeland Security, Office of Inspector General:

DHS Office of Inspector General
Attn: Office of Investigations - Hotline
245 Murray Drive, Building 410 Stop: 2600
Washington, DC 20528
Call: 1-800-323-8603
Fax: 202-254-4292

2255 East 8th North
Mountain Home, ID 83647
United States