Greene County Jail

If you need information about a detainee that is housed at this facility, you may call (417) 868-4040. Please have the individual’s biographical information ready, including the following: First, last and hyphenated names, any aliases he or she may use, date of birth and country of birth.

Detainees can receive video visit calls and email through the IC Solutions App on any Android or IOS device. Please visit the ICE Solutions website.

Detainees can make outgoing phone calls by calling collector or by using funds on their phone accounts. The phone calls are allowed 7 days a week during the following times:

8:30 a.m. – 11 a.m.
1 p.m. – 4 p.m.
8:30 p.m. – 11 p.m.

All phone calls are subject to monitoring and may be recorded.

Immigration Court

For information about a matter before the immigration court, you may call 1-800-898-7180 to speak with them directly. Applications for relief from removal and other applications requested by the immigration judge must be filed directly with the immigration court.

Board of Immigration Appeals (BIA)

For information about a matter before the Board of Immigration Appeals (BIA), you may call (703) 605-1007 where you can obtain automated information or speak with a live representative during office hours.

Nationwide pro bono representatives listing →

To Post a Delivery Bond

Delivery bonds are posted when a person has been taken into ICE custody and placed into removal proceedings while in the United States. If you wish to post a bond for an inmate who is currently detained by ERO, please visit www.ICE.gov/bonds and select “Click Here to Post a Bond.” When making a bond payment, you may be asked to certify whether you are a U.S. citizen, lawful permanent resident, or currently in immigration proceedings.

Other Legal Access Related Communications

Requests for case information pertaining to detainees at this facility should be sent to the Chicago Field Office detained unit via email at chi-ero-detained@ice.dhs.gov. Please note that this mailbox does not accept applications for Stay of Removal or Case Appeals.

Communicating With Detainees

For non-confidential communications, see the section on “Contacting a Detainee” for the specific options. For confidential communications, see the Hours of Visitation section for the Virtual Attorney Visitation options.

Contacting the Deportation Officer

To ascertain the identity of your client’s Deportation Officer, contact the Chicago Field Office detained unit via email at chi-ero-detained@ice.dhs.gov. Please note that a G-28 must be on file for any information to be disclosed.

Submitting a G-28

G-28s filed on behalf of detainees at this facility can now be accepted through the online platform ERO eFile. Facility staff will not have access to ERO eFile at this time; legal representatives should download copies of their submitted G-28 for any in-person or remote legal visit.

Friends and Family Visits

Detainees can receive video visit calls and email through the IC Solutions App on any Android or IOS device. There is no cost to establish an account, and detainees are allowed 30 minutes of free visitation per week. Please visit Greene County Sheriff's Office on IC Solutions.

ICE detainees are allowed video visitations and telephone calls via our provider, IC Solutions. The visitation days and hours are scheduled by the detainee and the visitor. The detainee is responsible for notifying the visitor of the facility rules, prohibited behavior, and normal restricted times for the purposes of conducting and scheduling of visits. To create a prepaid account, visit IC Solutions, use their mobile app: ICS Mobile, or call 888-506-8407.

Virtual Friends and Family Communications

ICE detainees are allowed video visitations and telephone calls via our provider, IC Solutions. The visitation days and hours are scheduled by the detainee and the visitor. The detainee is responsible for notifying the visitor of the facility rules, prohibited behavior, and normal restricted times for the purposes of conducting and scheduling of visits. To create a prepaid account, visit IC Solutions at: IC Solutions, use their mobile app: ICS Mobile, or call 888-506-8407.

Text messaging is also possible via our provider, viapath Technologies, or call 800-205-5510.

Visitation Restrictions

A visit may be denied or terminated and video visiting privileges suspended under the following circumstances:

• Violation of Facility rules by an inmate.
• Dress that excites the senses; transparent clothing, exposes the breast, exposes the genitalia is not appropriate and is not allowed by video visitors or inmates.
• Vulgarity, racial, ethnic, confrontational remarks, will not be tolerated
• Other conduct or conditions deemed by the monitoring or housing unit officers as disruptive to video visiting operations or to security and good order.
• Contacting victim or witness will not be allowed and could result in criminal charges or termination of video visit privileges.
• Any discussion or display of illegal activities while video visit is being conducted are subject to forwarding of information to the Prosecutors office for review.

Violations of any of the above standards may result in the denial of video visiting for an extended period of time. Some or all the above may result in charges due to violation of one or more of the following Missouri Revised Statutes:

• 574.090, Ethnic Intimidation in the First Degree
• 574.093, Ethic Intimidation in the Second Degree
• 574.010 Peace Disturbance
• 575.270 Tampering with a Victim or Witness

Special Visits

These are usually personal visits to the inmate allowed other than the regular video visitation due to exigent circumstances.

• Special visits will be approved in advance by the Major or Captain(s) or may be allowed by shift supervisors on duty if they are unavailable.
• Special visits are normally during regular business hours. Any deviation other than regular business hours may be requested and approved by jail administration in advance and dependent on circumstances.

Attorney Visits

The visitation days and hours (Central Time) for legal representatives are listed below.

Daily: Anytime 24/7 (Picture IDs and BAR Cards are required for identification)

A list of pro bono (free) legal organizations will be posted in all detainee housing units and other appropriate areas. This list shall be updated quarterly. If a detainee wishes to see a representative or paralegal from that organization, it is the detainee’s responsibility to contact them for an appointment.

Virtual Attorney Visitation | Video Teleconferencing

All appointments for virtual legal visits or phone calls should be made 24 hours prior to the desired appointment time. Appointments are scheduled Monday through Friday from 8 a.m. to 11 a.m., and 1 p.m. to 4 p.m., and are in 30 to 60-minute increments. All appointments are contingent on availability. Legal representatives are not limited on the number of VTC appointments they can request, but no legal representative is permitted more than one 60-minute appointment with a detainee in a single day.

The same guidelines for in-person attorney/client visits will apply to VTC meetings and legal calls. Only legal representatives, legal assistants, and interpreters will be allowed; no family or friends of the clients are permitted. The attorney and/or his/her agents may contact outside interpretation services during the session. The sessions will be confidential; a visitation officer will be stationed outside of the confidential room to ensure security by standing out of earshot but within eyeshot. The officer will knock 5 minutes before the cut off time.

The preferred way for legal representatives to request video teleconference (VTC) meetings or confidential legal phone calls with their clients or prospective clients is via our WebEx visitation scheduling system. Attorneys requiring access to our attorney visitation system, should contact Jenifer Fox at 417-380-5991 or send an email to: gcjailvisitation@onmicrosoft.com. The email should include:

• Legal representative’s full name
• Legal representative’s contact information, including phone number(s), email address, and Zoom/Cisco WebEx account information
• Detainee’s name
• Detainee’s Administrative File Number (A Number)
• A few proposed times/dates for the requested virtual legal visit
• The legal representative’s government issued identification
• The legal representative’s identification or documentation reflecting their status as an active legal representative, such as a state bar card, attorney license, paralegal license, or similar legal status.
• The attorney’s DHS Form G-28 (unless this is a pre-representational)
• If a legal assistant is the only legal representative to join the call, the email should also attach a letter of authorization on the firm’s/organization’s letterhead and the assistant’s government issued identification.

Electronic Exchange of Legal Documentation

When timely communication through the mail is not possible, the facility administrator may, in his discretion, allow for a reasonable amount of electronic written communication by means between the detainee and their designated legal representative.

Faxes/Emails sent by Legal Representatives to the attention of detainees

There is no facsimile machine at this location.

Consular Visits

Consular officials may meet with their detained nationals at any time. It is requested that prior arrangements be made with an ICE Officer to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The ICE Officer for this facility can be reached by contacting the Chicago Field Office detained unit via email at chi-ero-detained@ice.dhs.gov.

Clergy Visits

Clergy may visit detainees one (1) time per week for 20 minutes during normal visitation hours between 8 a.m. through 4:30 p.m., Monday through Friday. There are six chaplains and other religious leaders in the community available to detainees. If the detainee desires a specific individual that is not on the list, that individual may apply to be placed on the approved list. The facility conducts a background check and requires a copy of their ministerial license or ordination in addition to a letter from their religious organization confirming that they are in good standing.

If a family member is a member of the clergy, they must either visit you either as clergy or as a family member on your regular visitation night.

Clergy without prior clearance may be approved to visit if adequate identification (ordination, license, or letter from the church) is provided.

Visiting Restrictions

• All family or other social visits are non-contact.
• No firearms or weapons of any kind are permitted in the facility.
• If visitors are or appear to be intoxicated, visitation will not be allowed.
• All visitors are subject to search while in the facility.
• Visitors are not allowed to pass or attempt to pass any items to detainees.
• Visitors are not allowed to carry any items into the visitation area.

Search Procedures (prior to or during all visitations)

All individuals requesting admittance to the facility, or the visitation area are subject to a pat-down search of their person, an inspection of their belongings, and a metal scan search. Individuals refusing to cooperate with a reasonable search will not be admitted. No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas of this facility.

Commissary Funds

Funds are recorded in the detainee’s Trust Fund Account (TFA) which is used to record all deposits, withdrawals, and purchases. To place money on a detainee’s TFA for commissary use, the public must either utilize the kiosk in the jail lobby or visit accesscorrections.com.

No monetary items in any form will be accepted through the mail for deposit in the TFA.

Telephone Call Funds

To place money on a detainee’s TFA for communication use, the public must either utilize the kiosk in the jail lobby or visit accesscorrections.com.

Postal Mail

Letters sent to detainees must be addressed as indicated below and must include the sender’s name and address. All incoming personal mail can be on a postcard, 2-page letter (front and back) or greeting card. All personal mail such as letters, pictures, and drawings will now be scanned and digitally delivered via tablet. No personal mail will be accepted at the Greene County Jail address.

When detainees depart the facility or are transferred to another facility, only their legal mail will be forwarded to them. General correspondence will be endorsed "Return to Sender" and returned to the post office.

The address to send personal postal mail to the facility is:

Greene County Jail
Detainee Name
Detainee Jacket / CFN Number
PO BOX 247
Phoenix, MD 21131

To determine an inmate, CFN or jacket number you can find it on our active Greene County population search page or by calling (417) 868-4040.

The address to send legal mail to the facility is:

Greene County Jail
Detainee Name
Detainee Jacket / CFN Number
1199 N Haseltine Road
Springfield, MO 65802

A detainee may receive items that are determined to be of necessity for the sole purpose of travel or release from agency custody with approval of the ICE Deportation Officer.

Note that detainees being removed from the United States are allowed one small piece of luggage. If a detainee does not have such baggage, such luggage can be sent/delivered after receiving approval from an ICE officer. Please be advised that for security reasons, no electronic devices (cell phones, electric razors, laptop computers, radios, etc.) will be accepted.

Before sending packages to detainees, contact the Chicago Field Office detained unit via email at chi-ero-detained@ice.dhs.gov.

Detainees may send mail from the facility. Detainees may place outgoing letters in the provided receptacle. All outgoing mail will be routed to the proper postal office within 24 hours of receipt by facility staff. A mail pick-up and delivery schedule is posted in all housing units.

Detainees are allowed to purchase stamps for use. Generally, there is no limit to the number of correspondence detainees may send at their own expense. Indigent detainees (those who have no means of financial support and no funds in their facility account) will be provided postage allowance at government expense.

The facility has a responsibility to protect the privacy and other rights of detainees and members of the staff. Therefore, interviews will be regulated to ensure the orderly and safe operation of the facility. Ordinarily, live television or radio interviews will not be permitted in the facility. For media inquiries about ICE activities, operations, or policies, contact the ICE Office of Public Affairs at ICEMedia@ice.dhs.gov.

Personal Interviews

A news media representative who desires to conduct an interview with a detainee must apply in writing to the Chicago Field Office, Office of Enforcement and Removal Operations, indicating familiarity with and agreement to comply with the rules and regulations of the facility as provided to that person by staff.

Detainee Consent

A detainee has the right not to be interviewed, photographed, or recorded by the media. Before interviewing, photographing, or recording the voice of a detainee, a visiting representative of the media must obtain written permission from that individual.

All FOIA and Privacy Act requests must be submitted on form G-639 (Freedom of Information / Privacy Act Request) or in letter format. All requests must contain the original, notarized signature of the subject in question. Please complete the form G-639 thoroughly and if writing a letter, be sure to include the full name, any other names used, date of birth, place of birth, Administrative File Number (Administrative File Number (A-number)) of the alien you are seeking information about, as well as your full name, address, and telephone number, so that we may contact you if we have any questions.

Mail your FOIA or Privacy Act request to:

U.S. Immigration and Customs Enforcement
Freedom of Information Act Office
800 North Capitol Street, NW, Room 585
Washington, D.C. 20536

Phone – 1-866-633-1182
Email – ICE-FOIA@dhs.gov

We strive to provide quality service to people in our custody, their family, friends, and to their official representatives. If you believe that we have not lived up to this commitment, we would like to know. If we have met or exceeded your expectations, please let us know that as well.

To comment on the services provided at this office, please write to:

Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
101 W Ida B Wells Drive, Suite 4000
Chicago, Illinois 60605

If you feel that an ICE employee or contract services employee mistreated you and wish to make a complaint of misconduct, you may:

Contact the Field Office Director at:

Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
101 W Ida B Wells Drive, Suite 4000
Chicago, Illinois 60605
(312) 347-2400

Write the Office of Professional Responsibility:

Director, Office of Professional Responsibility
U.S. Immigration and Customs Enforcement
500 12th Street, SW
Suite 1049
Mailstop 5099
Washington, DC 20536-5005

Contact the ICE OPR Integrity Coordination Center (ICC):

1-833-4ICE-OPR
ICEOPRIntake@ice.dhs.gov

You may also contact the Department of Homeland Security, Office of Inspector General:

DHS Office of Inspector General
Attn: Office of Investigations - Hotline
245 Murray Drive, Building 410 Stop: 2600
Washington, DC 20528
Call: 1-800-323-8603
Fax: 202-254-4292
DHSOIGHOTLINE@DHS.GOV