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Karnes County Family Residential Center

San Antonio Field Office

Contacting a Detainee

If you need information about a detainee housed at this facility, you may call (830) 254-2000 between the hours of 8 a.m. and 8 p.m. Monday-Sunday. When you call, please have the individual’s biographical information ready, including first, last and hyphenated names, any aliases he or she may use, as well as their date of birth and country of birth.

Detainees cannot receive incoming calls. If you need to get in touch with a detainee to leave an urgent message, you must call (830) 254-2000 and leave the detainee’s full name, alien registration number as well as your name and a telephone number where you can be reached. The detainee will be given your message.

Legal & Case Information

Immigration Court

For information about a matter before the immigration court, you may call 1-800-898-7180 to speak with them directly. Applications for relief from removal and other applications requested by the immigration judge must be filed directly with the immigration court.

Board of Immigration Appeals (BIA)

For information about a matter before the Board of Immigration Appeals (BIA), you may call (703) 605-1007 where you can obtain automated information or speak with a live representative during office hours.

Click the link for a list of pro bono representatives nationwide who might be able to assist you.

To Post a Delivery Bond

Delivery bonds are posted when a person has been taken into ICE custody and placed into removal proceedings while in the United States. The person posting the bond must show proof of identity (valid Government-issued photo identification, passport, military ID, LPR card, driver’s license, etc.). This person (the obligor) is responsible for ensuring that the alien presents them self before an officer or representative of this agency whenever a request is made.

Bonds for aliens detained by ICE may be posted at ICE ERO bond acceptance offices nationwide, Monday through Friday (except public holidays) between the hours of 9 a.m. and 3 p.m., local time. For a list of ICE ERO bond acceptance offices nearest you or for bond information, click here. You must have the last name of the detainee and alien registration number before calling. Acceptable forms of payment to post a bond are money orders, cashier’s checks or certified checks. For all bonds $10,000 and over, the only accepted method of payment is a single cashier or certified check. Payments must be made payable to “U.S. Department of Homeland Security” or “Immigration and Customs Enforcement.”

Hours of Visitation

Friends and Family Visits

Monday-Sunday from 8 a.m. to 8 p.m. To ensure adequate time to process visitors through security, all visitors must arrive before 8 p.m.

Visitors must present a valid verifiable government-issued identification card to enter the facility.

Visits shall be based on the maximum occupancy in the visitation area and are generally limited to 1 hour, depending on the number of visitors.

Minors who are visiting the facility must be accompanied by an adult guardian (18 years or older). Minors must not be left unaccompanied in the waiting room, visiting room or any other area.

Attorney Visits

Legal representatives of residents are authorized to visit their clients during the following hours:

Monday-Sunday 8 a.m. until 8 p.m.

A list of pro bono (free) legal organizations will be posted in all detainee housing units and other appropriate areas. This list shall be updated quarterly. If a detainee wishes to see a representative or paralegal from that organization, it is the detainee’s responsibility to contact them for an appointment.

Consular Visits

Consular officials may meet with their detained nationals at any time. It is requested that prior arrangements be made with the ICE Supervisory Detention and Deportation Officer to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The ICE Supervisory Detention and Deportation Officer in charge of the facility can be reached at (830) 254-2500.

Clergy Visits

Clergy may visit detainees at any time but must make prior arrangements with the chaplain’s office at (830) 254-2000.

Visiting Restrictions

Visit sessions will normally be a minimum of one hour depending upon the number of visitors and staff availability. More time may be authorized by the duty facility administrator for family members traveling significant distances. Any disruptive behavior by either party will result in the termination of the visit and may cause future visits to be denied. If your visitor(s) bring children (17 years of age or younger) they are expected to maintain direct supervision of those children and prevent disruption to other visitors. Visitors are not permitted to carry personal items into the visiting area. Lockers are provided to secure these items.

  • The number of visitors (adult and children) allowed to visit are limited to the space availability and/or to the discretion of the facility administrator.
  • Visitors and any articles in their possession will be searched before and after entering the facility.
  • The facility administrator or designee must give permission for items to be brought in and is limited to one complete set of clothing and a bag to carry them in, unless prior written authorization is received.
  • Any unruly or socially inappropriate behavior by either party will end the visit and may have an adverse effect on future visitation.
  • Visitors who bring children (17 or younger) must closely supervise them so as not to disturb others.
  • Visitors are responsible for their own transportation to and from the facility.
  • The use of profanity, making loud noises, disturbing other residents or visitors, creating a mess or otherwise being a nuisance in the visitation area is prohibited.
  • No items/ property will be exchanged between the visitor and resident during the visit. All transactions will be initiated between the visitor and front lobby counselor only, who in turn will inventory and provide a receipt for the item(s).

The front lobby resident advisor will not accept cash, cashier’s checks from U.S. Banks, and checks from U.S. federal/state entities.

The kiosk will be available in the front lobby during the hours of 8 a.m. and 8 p.m. and accept cash, debit cards and credit cards.

Visitors are allowed to bring coin money into the visitation area for the vending machines. Dollar bills cannot be brought into the visitation area. No outside food permitted beyond the metal detector.

Visitor Dress Code

Female Visitors Age 5 and Older

  • Shorts will cover customarily covered areas of the anatomy, including the buttocks and crotch area, both when standing and sitting. Shorts no higher than mid-thigh comply. Short shorts, jogging shorts, cut-offs, and other obviously inappropriate short garments are prohibited.
  • Skirts and dresses will extend to mid-thigh, seated.
  • Slits in skirts and dresses will rise no higher than mid-thigh, seated.
  • Sheer (see-through) clothing is prohibited.
  • The top of clothing will be no lower than the underarm in the front and back.
  • Bare midriffs and strapless tops, tube tops, and swimsuits are prohibited.
  • Shoes will be worn at all times.
  • Gang “colors” and other gang displays are prohibited.

Male Visitors Age 5 and Older

  • Shorts will cover customarily covered areas of the anatomy, including the buttocks and crotch area, both when standing and sitting. Shorts no higher than mid-thigh comply. Short shorts, jogging shorts, cut-offs, and other obviously inappropriate short garments are prohibited.
  • Shirts will be worn at all times. Muscle shirts, bare midriff shirts and sleeveless shirts are prohibited.
  • Shoes will be worn at all times.
  • Gang “colors” and other gang displays are prohibited.

Search Procedures (prior to or during all visitations)

All individuals requesting admittance to the facility or the visitation area are subject to a pat-down search of their person, an inspection of their belongings, and a metal scan search. Individuals refusing to cooperate with a reasonable search will not be admitted. No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas of this facility.

Sending Items to Detainees

Letters sent to detainees must include the last four digits of the detainee’s A-number (Alien number), plus the sender’s name and address. To enhance the safety of the facility, all incoming mail is subject to screening for contraband. The mail is not read upon opening, only inspected by the delivering officer. Detainees may send mail from the facility. Detainees may seal their outgoing letters and place them in the provided receptacle. All incoming mail will be delivered to the detainee, and outgoing mail will be routed to the proper postal office within 24 hours of receipt by facility staff. A mail pick-up and delivery schedule is posted in all housing units.

Detainees are allowed to purchase stamps for use. Generally, there is no limit to the amount of correspondence detainees may send at their own expense. Indigent detainees (those who have no means of financial support and no funds in their facility account) will be provided postage allowance at government expense.

When detainees depart the facility or are transferred to another facility, only their legal mail will be forwarded to them. General correspondence will be endorsed "Return to Sender" and returned to the post office.

Cash in possession of a detainee, at the time of his arrival to the facility, will be deposited/receipted to his trust account. Visitors may also deposit cash, only, at the facility, Monday through Friday – excluding holidays. All monies (cash, check, money order) arriving at the facility, via mail, will be returned to the sender. To deposit money to a detainee’s trust account, send money orders and cashier’s checks, only, to:

Karnes County Residential Center
Detainee’s full name and A-number
409 FM 1144, Karnes City, TX 78118

Note: Cashier’s check or money order must include the detainee’s full name and A-number.

A detainee may receive items that are determined to be of necessity for the sole purpose of travel or release from agency custody with approval of the ICE deportation officer. Before sending packages to detainees, contact the facility mail clerk at:

(830) 254-2000
Karnes County Family Residential Center
409 FM 1144 Karnes City, TX 78118

Note that detainees being removed from the United States are allowed one small piece of luggage. If a detainee does not have such baggage, such luggage can be sent/delivered after receiving approval from supervisory deportation officer. Please be advised that for security reasons, no electronic devices (cell phones, electric razors, laptop computers, radios, etc.) will be accepted.

Press & Media

The Facility has a responsibility to protect the privacy and other rights of detainees and members of the staff. Therefore, interviews will be regulated to ensure the orderly and safe operation of the Facility. Ordinarily, live television or radio interviews will not be permitted in the facility.  For media inquiries about ICE activities, operations, or policies, contact the ICE Office of Public Affairs (OPA) at (202) 732-4242 or email

Personal Interviews

A news media representative who desires to conduct an interview with a detainee must apply in writing to the San Antonio Field Office, Office of Enforcement and Removal Operations, indicating familiarity with and agreement to comply with the rules and regulations of the facility as provided to that person by staff.

Detainee Consent

A resident has the right not to be interviewed, photographed, or recorded by the media. Before interviewing, photographing, or recording the voice of a detainee, a visiting representative of the media must obtain written permission from that individual.


All FOIA and Privacy Act requests must be submitted on form G-639 (Freedom of Information / Privacy Act Request) or in letter format. All requests must contain the original, notarized signature of the subject in question. Please complete the form G-639 thoroughly and if writing a letter, be sure to include the full name, any other names used, date of birth, place of birth, A-number of the alien you are seeking information about, as well as your full name, address, and telephone number, so that we may contact you if we have any questions.

Mail your FOIA or Privacy Act request to:

U.S. Immigration and Customs Enforcement
Freedom of Information Act Office
800 North Capitol Street, NW, Room 585
Washington, D.C. 20536
Phone – 1-866-633-1182
Email –

Feedback or Complaints

We strive to provide quality service to people in our custody, their family, friends, and to their official representatives. If you believe that we have not lived up to this commitment, we would like to know. If we have met or exceeded your expectations, please let us know that as well. To comment on the services provided at this office, please write to:

Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
1777 NE Loop 410, Suite 1500, San Antonio, TX 78217

If you feel that an ICE employee or contract services employee mistreated you and wish to make a complaint of misconduct, you may:

Contact the Field Office Director:

Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
1777 NE Loop 410, Suite 1500, San Antonio, TX 78217

Write the Office of Professional Responsibility:

Director, Office of Professional Responsibility
U.S. Immigration and Customs Enforcement
P.O. Box 14475
Pennsylvania Ave, NW
Washington, D.C. 20044

Contact the Joint Intake Center:

Phone Number: 1-877-2INTAKE

You may also contact the Department of Homeland Security, Office of Inspector General:

DHS Office of Inspector General
Attn: Office of Investigations - Hotline
245 Murray Drive, Building 410 Stop: 2600
Washington, DC 20528
Call: 1-800-323-8603
​Fax: 202-254-4292

409 FM 1144
Karnes City, TX 78118
United States

Updated: 12/14/2020