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November 4, 2021San Antonio, TX, United StatesOperational

HSI San Antonio warns the public about spoofing phone calls

SCAM Alert: Scammers are using “HSI San Antonio’s main phone line” (210-979-4500) to threaten individuals with possible arrest.

SAN ANTONIO — U.S. Immigration and Customs Enforcement’s (ICE) Homeland Security Investigations (HSI) officials are warning the public that imposters posing as HSI special agents are contacting people and claiming there is a problem with their passport.

The scammers claim the passport is involved in some type of crime and threaten the caller by indicating police will be dispatched to their home to arrest them. The scammers are spoofing the HSI San Antonio main phone number, 210-979-4500.

If you receive a threatening call or message from this number:

  • Do not give the person any personal or financial information.
  • Try to collect any contact information from the caller.
  • End the conversation immediately if threats and intimidation persist.
  • Report the incident to the ICE tip line at 1 (866) 347-2423; callers to the tip line may remain anonymous.

HSI special agents and local police do not call people on the phone to warn them they are about to be arrested. Agents neither request financial information, such as bank account and credit card account information, nor demand money from someone to dismiss an investigation or remove an arrest warrant.

Anyone who believes they may have been a victim of this telephone scam is urged to call the ICE tip line at 1-866-347-2423 or complete the online tip form. All information is kept confidential.

HSI is a directorate of ICE and the principal investigative arm of the U.S. Department of Homeland Security (DHS), responsible for investigating transnational crime and threats, specifically those criminal organizations that exploit the global infrastructure through which international trade, travel and finance move. HSI’s workforce of over 10,400 employees consists of more than 7,100 special agents assigned to 220 cities throughout the United States, and 80 overseas locations in 53 countries. HSI’s international presence represents DHS’s largest investigative law enforcement presence abroad and one of the largest international footprints in U.S. law enforcement.

Updated: 11/04/2021