U.S. Immigration and Customs Enforcement (ICE) Office of Enforcement and Removal Operations (ERO) is dedicated to providing open lines of communication for individuals, or their representatives, regarding individual immigration cases and to report any issues in custody.
In support of the agency’s mission, ERO is committed to transparency, collaboration, and resolving concerns with our stakeholders. These stakeholders include individuals detained in ICE custody, the public, non-governmental organizations, faith-based organizations, academic institutions, attorneys, and advocacy groups.
Below are two ways you can contact ICE to report information or request an additional review of your case.
The ICE ERO Detention Reporting and Information Line is a toll-free service that provides a direct channel for agency stakeholders to communicate with ERO to answer questions and resolve concerns. Stakeholders may reach the ICE ERO Detention Reporting and Information Line by dialing 1-888-351-4024. Live, trained operators are available Monday through Friday (excluding holidays) from 8 a.m. to 8 p.m. (Eastern Time) to respond to inquiries from those in ICE detention and from community members. Language assistance, including Spanish operators, is also available.
Call center representative will answer calls and assist with resolution on subjects such as:
- Incidents of sexual or physical assault or abuse;
- Serious or unresolved problems in detention;
- Reports of victims of human trafficking and other crimes;
- Reports on individuals with serious mental disorders or conditions;
- Separation of minor child or other dependent and other parental related issues;
- Inquiries from the general public, law enforcement officials, and others;
- Assistance with legal access issues when your local ERO field office is unable to assist;
- Requests for basic case information; and
- Reports that someone in detention has a serious mental disorder or condition.
If a noncitizen or their representative believes they do not meet DHS’ priorities for enforcement, they are encouraged to first contact their local ERO field office to request a case review.
After contacting your local ERO field office, individuals may also initiate the ICE Case Review (ICR) process by emailing the ERO Senior Reviewing Official to request a case review. Note: submitting a request to the ERO Senior Reviewing Official without first requesting a review by the local ERO field office may delay a response. The ERO Senior Reviewing Official will coordinate all requests received with the local ERO field office to determine what, if any, discretion will be exercised.
Cases involving individuals detained in ICE custody or pending imminent removal will be prioritized, and response times for resolution will vary.
Please include in an ICR process request the individual’s A-number, other identifying information, a telephone number, and a valid email.
In order to provide information to someone other than the subject of the request, ICE requires a complete Form G-28, Notice of Entry of Appearance as Attorney or Accredited Representative, or ICE Form I-60-001, Privacy Waiver Authorizing Disclosure to a Third Party.