Skip to main content

Contact ICE About Detention Conditions or Request a Case Review

U.S. Immigration and Customs Enforcement (ICE) Office of Enforcement and Removal Operations (ERO) is committed to providing open lines of communication for noncitizens and their representatives regarding detention conditions and individual immigration cases.

Transparency, collaboration, and the proactive resolution of concerns with our stakeholders furthers the ICE mission. These stakeholders include individuals detained in ICE custody, legal representatives, family members, the public, non-governmental organizations, faith-based organizations, academic institutions, and advocacy groups.

Below are two ways you can contact ICE regarding your case.

ICE ERO Detention Reporting and Information Line

The ICE ERO Detention Reporting and Information Line is a toll-free service that provides a direct channel for agency stakeholders to communicate with ERO to answer questions and resolve concerns. Stakeholders may reach the ICE ERO Detention Reporting and Information Line by dialing 1-888-351-4024. Live, trained operators are available Monday through Friday (excluding holidays) from 8 a.m. to 8 p.m. (Eastern Time) to respond to inquiries from those in ICE detention and from community members. Language assistance, including Spanish operators, is also available.

Call center representative will answer calls and assist with resolution on subjects such as:

  • Incidents of sexual or physical assault or abuse;
  • Serious or unresolved problems in detention;
  • Reports of victims of human trafficking and other crimes;
  • Reports on individuals with serious mental disorders or conditions;
  • Separation of minor child or other dependent and other parental related issues;
  • Inquiries from the general public, law enforcement officials, and others;
  • Assistance with legal access issues when your local ICE field office is unable to assist;
  • Requests for basic case information; and
  • Reports that someone in detention has a serious mental disorder or condition.

ICE Case Review Process

On July 28, 2023, after successful litigation before the United States Supreme Court in United States v. Texas, 143 S. Ct. 1964 (2023), the Civil Immigration Enforcement Priorities originally set forth in the September 30, 2021 Guidelines for the Enforcement of Civil Immigration Law, were reimplemented. If you are a noncitizen and believe you should not be subject to civil immigration enforcement, including because you are not a priority for enforcement, detention, or removal, you are encouraged to contact your local ICE field office to request a case review. Your legal representative may also make case review requests on your behalf.

Contact Information for Local ERO Field Offices

If you have requested a case review from your local ICE field office and have significant reason to believe that not all factors in your case were fully considered, you may then initiate the ICE Case Review (ICR) process by emailing the ERO Senior Reviewing Official (SRO). The SRO will coordinate all requests received with the local ICE field office to determine what, if any, discretion will be exercised.

Please note that submitting a request to the ERO SRO without first requesting a review by the local ICE field office may result in rejection of your request and delay a final resolution of your case. Please contact your local ERO field office to access a directory of local ICE field office locations and select the field office relative to your geographic location to submit your initial request for review.

Submit an ICR process request

ICE is confident in the manner in which its personnel exercise their discretion and that in the vast majority of cases, discretion will have been exercised consistently with the ICE mission and the Civil Immigration Enforcement Priorities. However, ICE is seeking to ensure nationwide consistency in its exercise of discretion, as well as an opportunity for individuals to be heard when they believe they should not be subject to civil immigration enforcement. Individuals should seek a review by the local ICE field office; however, the ICR process offers a channel through which noncitizens and their representatives can request a secondary review of their case and request that ICE exercise its prosecutorial discretion on behalf of a particular noncitizen in light of the facts and circumstances of their case and the agency’s priorities for enforcement, detention, and removal.

If the local ICE field office responded to your request for a case review when the Civil Immigration Enforcement Priorities were not in effect – June 24, 2022 to July 27, 2023 – you should submit a new case review request to the local ICE field office. You should not submit a case review request directly to the SRO. Please visit the ERO field office web page for a directory of local ICE field office locations, then select the field office relative to your geographic location.

Requests for prosecutorial discretion related to removal proceedings – for example, joining a motion to reopen, agreeing to dismissal or administrative closure, and entering into stipulations on legal or factual issues, as well as relief, bond, and continuances – should not be directed to the SRO through the ICR process. They should, instead, be directed to the OPLA Field Location handling that case in removal proceedings. The contact information for prosecutorial discretion requests at each OPLA Field Location can be found here. Likewise, requests for prosecutorial discretion from ERO, such as requests for release from custody, stays of removal, and cancellation of detainers, should not be directed to OPLA. Ensuring your requests are sent to the appropriate office will help avoid delays.

Yes. However, in order to provide information to someone other than the subject of the request, ICE requires a complete and signed Form G-28, Notice of Entry of Appearance as Attorney or Accredited Representative, or ICE Form 60-001, Privacy Waiver Authorizing Disclosure to a Third Party.

ICE Form 60-001

Case review requests are not required to follow a strict format; however, they must include at a minimum the following information: name, A-number, date of birth, country of birth, telephone number, email address, the form of prosecutorial discretion you are seeking, a statement that a case review was previously submitted to the local ICE field office, and the outcome of that request. Please ensure to include a copy of your local ICE field office request as well as their response. A request may be rejected if any of this information is not included in your submission.

The SRO will review and fully consider all the information that was submitted as part of your initial case review request to the local ICE field office and any response you received from the local ICE field office. If the facts of your case have changed since the local ICE field office reviewed your case, you should submit a new request to the local ICE field office with the additional supporting information.

In order to help expedite your case review, your request should: 1) briefly and clearly summarize the facts of your case; 2) state your request for discretion; and 3) summarize any supporting documentation ensuring the documents are submitted for reference. Documentation of general conditions not specific to an individual’s particular circumstances may not fully support the exercise of prosecutorial discretion, and may prolong the case review process.

Response times will vary based upon case volume, case complexity, and other factors, but the SRO will prioritize cases involving individuals detained in ICE custody or pending imminent removal. While each case is unique and will require its own analysis which can impact response time, the SRO will endeavor to respond within 14 days for detained cases.