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ICE ERO Detention Reporting and Information Line

U.S. Immigration and Customs Enforcement (ICE) Office of Enforcement and Removal Operations (ERO) is dedicated to ensuring the public is fully informed of the agency’s immigration enforcement efforts. In support of the agency’s mission, ERO is committed to transparency, collaboration and resolving concerns with our stakeholders. These stakeholders include individuals in ICE custody, the public, non-governmental organizations, faith-based organizations, academic institutions, attorneys and advocacy groups.

The ICE ERO Detention Reporting and Information Line is a toll-free service that provides a direct channel for agency stakeholders to communicate with ERO to answer questions and resolve concerns. Stakeholders may reach the ICE ERO Detention Reporting and Information Line by dialing 1-888-351-4024. Live trained operators are available Monday through Friday (excluding holidays) from 8 a.m. to 8 p.m. (Eastern Time) to respond to inquiries from those in ICE detention and from community members.  Language assistance, including Spanish operators, is also available.

Call center representative will answer calls and assist with resolution on subjects such as:

  • Incidents of sexual or physical assault or abuse,
  • Serious or unresolved problems in detention,
  • Reports of victims of human trafficking and other crimes,
  • Reports on individuals with serious mental disorders or conditions,
  • Separation of minor child or other dependent and other parental related issues,
  • Inquiries from the general public, law enforcement officials and others
  • Assistance with legal access issues when your local field office is unable to assist
  • Requests for basic case information.
  • Reports that someone in detention has a serious mental disorder or condition.

Since it launched in September 2012, the Detention Reporting and Information Line has resolved, on average, more than 2,000 case-assistance calls each month.

Updated: 02/24/2021