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Office of Partnership and Engagement

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Contact Your Local Community Relations Officer Contact VOICE Get Assistance for Groups Request an ICE Speaker Subscribe to OPE Updates Submit a FOIA Request Report a Crime

 

Learn more: Unintentional Disclosures of Personally Identifiable Information on November 28 and December 7, 2022

Who We Are

Read the ICE Annual Report FY 2023

The U.S. Immigration and Customs Enforcement (ICE) Office of Partnership and Engagement (OPE) coordinates the agency’s outreach efforts with critical stakeholders nationwide, including state, local, tribal, territorial (SLTT) governments, SLTT elected officials, SLTT law enforcement, the private sector, faith-based organizations and colleges and universities, ensuring a unified approach to external engagement. OPE advocates and represents interests of these stakeholders through the agency’s policy-making process and as a conduit for ICE leadership to engage with stakeholders or share information.

ICE is dedicated to providing open lines of communication for community stakeholders, individuals, or their representatives, regarding issues related to immigration enforcement and detention. In support of the agency’s mission, ICE components are committed to transparency, collaboration, and resolving concerns with our stakeholders through an orderly process that allows for resolution of case specific issues, application of policies and processes, and questions to be addressed and resolved by ICE staff at the local field level.

Contact OPE via the new ICE OPE Customer Service Management (CSM)

ICE CSM (Customer Service Management) allows stakeholders to make a general inquiry, ask for an engagement or request a speaker. This tool is designed to facilitate communication between the stakeholders and the agency on a variety of topics, support the ongoing effort to modernize, and increase transparency through easy access to the CSM. The CSM is a modernized system for stakeholders to connect with headquarter and field representatives. Stakeholders can easily connect with OPE HQ on national matters and its cadre of Community Relations Officers (CROs) who are strategically placed throughout the nation in each Area of Responsibility (AOR) supporting Enforcement and Removal Operations (ERO), Homeland Security Investigations (HSI) and the Office of Principal Legal Advisor (OPLA). CROs Facilitate dialogue and partnership on behalf of our agency and local stakeholders.

The CSM is monitored regularly, and requests are addressed by the Office of Partnership and Engagement (OPE) staff. To access the ICE/OPE CSM please click here: https://outreach.ice.gov

How to Contact Your Local Community Relations Officer

OPE supports the ICE mission and work by engaging with stakeholders at the local, state, and national levels with the goal of facilitating communication with ICE components, including HSI, ERO and OPLA..

To facilitate this communication, the Office of Partnership and Engagement has a cadre of 25 community relations officers (CROs) in field offices across the United States and Puerto Rico. CROs are co-located throughout the country at either the HSI Special Agent in Charge or ERO Field Office Director offices; contact your local office here.

How to Contact the Victims Of Immigration Crime Engagement (VOICE)

Toll Free Hotline - 1-855-48-VOICE (1-855-488-6423) 

U.S. Immigration and Customs Enforcement (ICE) established the Victims Of Immigration Crime Engagement (VOICE) Office to acknowledge and serve the needs of victims and families who have been affected by crimes committed by individuals with a nexus to immigration violations. The VOICE serves as a comprehensive support system that provides assistance and resources to individuals victimized by criminal illegal aliens.

How to Get Assistance for Groups

For inquiries or concerns involving a group of people (NOT individual cases), input about broad policy or operational issues, or request for engagement on a particular topic, please contact the ICE Office of Partnership and Engagement.

How to Request an ICE Speaker

ICE officials participate in a variety of speaking engagements, including large conferences, classroom presentations, community organization chats, and other events. If you would like to request ICE to participate in a speaking engagement, you must first fill out the DHS Speaker Request Form.

Please submit the speaker request form at least 30 days before the event. Due to the mission and workload of ICE, we will not be able to accept or support every request.

How to Subscribe to OPE Updates

Subscribe to receive OPE updates via email

How to Submit a Freedom of Information Act (FOIA) Request

For information about how to submit a FOIA request, visit the ICE FOIA page.

How to Report a Crime

Call 1-866-347-2423 to report suspicious criminal activity, 24 hours a day, 7 days a week, every day of the year, or complete the online tip form.

Enforcement and Removal Operations (ERO)

How to Contact ERO

Learn more about Enforcement and Removal Operations. If you need assistance from ERO regarding a specific case, contact your local ERO office directly. View this map of ERO’s field office locations.

How to Check in with ICE

If you were released from the custody of immigration officials along the southwest border of the United States and instructed to report to a U.S. Immigration and Customs Enforcement (ICE) office, use the ICE Appointment Scheduler to make an appointment to check in with ICE.

How to Post a Bond

The Cash Electronic Bonds (CeBonds) webpage provides information on verifying bond information, posting bonds for eligible detained aliens and receiving electronic notifications.

How to Update Your Address

To change your address with ICE, you may contact the ICE ERO Contact Center of Operations (ECCO) at 1-888-351-4024 to be connected with an operator for assistance. Please note, for cases already filed with the Executive Office for Immigration Review (EOIR), aliens are also required to change their address with the court by submitting a Change of Address, Form EOIR-33 with the EOIR.

How to Locate an Individual or Detention Facility

Online Detainee Locator System

Are you looking for someone who may be in ICE Enforcement and Removal Operations (ERO) custody? Use the ICE Online Detainee Locator.

Detention Facilities Locator

To get information about ICE detention facilities, including how to contact a detained individual, case information, hours of visitation, how to send items to a detained individual and more, use the ICE Detention Facilities Locator.

To provide information to someone other than the subject of the request, ICE requires a complete Form G-28, Notice of Entry of Appearance as Attorney or Accredited Representative, or ICE Form 60-001, Privacy Waiver Authorizing Disclosure to a Third Party.

Detention Facility Contracts

To review detention facility contracts, visit the ICE FOIA Library and scroll to Detention Facility Contracts - H.R. 116-458 P. 38.

Detention Management

Visit the Detention Management page to learn more.

Attorney Information and Resources

This resource page promotes awareness regarding existing legal access initiatives and programs, as well as provide answers to frequently asked questions regarding legal representation and resources. Visit the page to learn more.

How to Request a Case Review or Report Information to ICE

ERO is dedicated to providing open lines of communication for individuals, or their representatives, regarding individual immigration cases and to report any issues in custody.

  • Request a Case Review From Your Local ICE Field Office or ERO Senior Reviewing Official. If an alien or their representative believes they should not be subject to enforcement, they are encouraged to first contact their local ERO field office to request a case review. After contacting your local ERO field office, individuals may also initiate the ICE Case Review (ICR) process by emailing the ERO Senior Reviewing Official to request a case review. The ERO Senior Reviewing Official will coordinate all requests received with the local ERO field office to determine what, if any, discretion will be exercised. For more information on the case review process, visit ICE Case Review.
If you need assistance, please contact your local community resource officer who can facilitate contact with relevant offices as necessary.

Homeland Security Investigations (HSI)

How to Contact HSI

Learn more about Homeland Security Investigations. If you need assistance from HSI, contact your local office or international office directly.

Call 1-866-347-2423 to report suspicious criminal activity, 24 hours a day, 7 days a week, every day of the year, or complete the online tip form.

Office of the Principal Legal Advisor (OPLA)

How to Contact OPLA

Learn more about Office of the Principal Legal Advisor (OPLA). If you need assistance from OPLA, contact your local field location directly. View this map of OPLA’s field locations.

Other Resources

How to Provide Feedback or Report Potential Issues

Office of Professional Responsibility (OPR)

To report potential employee misconduct, call the OPR hotline at 1-877-2INTAKE or send an email to joint.intake@dhs.gov. To contact the Department of Homeland Security Office of Inspector General, call 1-800-323-8603.

Office of the Immigration Detention Ombudsman (OIDO)

The Office of the Immigration Detention Ombudsman (OIDO) is an independent office within the Department of Homeland Security. OIDO is not part of ICE and is not part of U.S. Customs and Border Protection. To request assistance from OIDO, please review their case assistance webpage. Then, access the OIDO Case Intake Form (DHS Form 405).

Members of the public who are concerned about specific issues generally impacting persons throughout the immigration detention system can contact OIDO at OIDO_Outreach@hq.dhs.gov.

Office of Civil Rights and Civil Liberties (CRCL)

The Office of Civil Rights and Civil Liberties (CRCL) reviews and investigates civil rights and civil liberties complaints and alleged abuses filed by the public regarding DHS policies and activities. Visit CRCL online, by telephone at (202) 401-1474 or 1-866-644-8360 (toll free) or email at crcl@dhs.gov.

Privacy at ICE

For questions about privacy at ICE or to submit a privacy complaint concerning an ICE program, policy, or action, contact the Office of Information Governance and Privacy at ICEPrivacy@ice.dhs.gov.

Detainee Death Reporting

Learn more about detainee death reporting.

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